MARKETER
ABC BANK KENYA
Total des années d'expérience :6 years, 7 Mois
Credit appraisal for unsecured loans - SME customers.
•Account opening for corporate companies and individuals to increase the book volume.
•Customer service and giving valuable feedback from our clients about our services.
•Creating awareness about the existence of the Bank and its core services
Complete all the transportation movement requests in safe manner
•Mission oriented and capable of meeting deadlines in missions involving operations, with regard to Safety and adherence to
•Conduct pre-task safety and hazard analysis at the job site before commencement of every task in order to prevent accidents.
•Making order for the finished goods from the store.
•Updating the manager / supervisor on the necessary materials that are of need and doing documentation.
•Making follow ups on the orders made/ constantly updating records of the goods received and goods dispatched.
•Making arrangements of transportation of staffs who are going on leave .
Credit appraisal for unsecured loans to scheme companies
•Account opening for corporate companies and individuals to increase the book volume.
Performance coaching/management i.e. with the group of five NBOs
•Setting goals objective for the teams
•Motivating NBOs and encouraging them to achieve
•Recruiting coaching and staffing of new NBOs in the team
•Making sure that members attend trainings and coaching organized by the group
•Ensuring that the team adhere to the group code of conduct
Attending customer grievances in terms of complains and quoting of prices
•Looking for the market for finished products-submitting accurate and informative reports
•Establishing the quality and quantity that is on the ground for documentation
•Creation of demand for the finished goods and services.
Managing and developing customers services agents
•Conducting orientation and induction activities for new employees particularly with regards to developing customer’s service.
•Setting up incentives for customer service staff on product awareness to ensure maximum selling is fully achieved
•Conducting the customer satisfactory index research and
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