Service Supervisor
800pizza
Total des années d'expérience :6 years, 0 Mois
The ordering of soft beverages, accurate cashing up after service, printing menus and weekly stock takes
•Managing the hospitality booking service including organising and delivery to the required standards
•Ensuring that excellent levels of service are being delivered to the customers during service
•Ensuring that all equipment used is in safe working order, checked regularly and any faults reported to management, ensure equipment is not used until safe
•Identifying and maximise up selling opportunities for profitable sales growth
•Actioning customer compliments by praising staff and resolve complaints satisfactorily, referring to your line manager where necessary
Responsible to providing courteous and efficient food & beverage services to the guests.
•Ensure smooth operations to achieve good customer satisfaction.
•Preparing table, greeting guests, taking orders, serving, presenting the bill and clearing the tables.
•Maintain general cleanliness and housekeeping.
•To perform any duties assigned by superior.
Deliver excellent customer service, at all times.
•Serve and present beverages, quickly and efficiently, meeting our standards.
•Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times.
•Keep up to date with current promotions and new products.
•Make customers aware of offers on our great food and drink range.
•Speak to customers to ensure that they are satisfied with their meals.
•Maintain personal knowledge by completing in-house training and workbooks.
•Always adhere to all company policies and procedures and licensing laws.
•Be involved and contribute at team meetings.
•Carry out instructions given by the management team and head office.
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