Julius Carlo de Gracia, Service Supervisor

Julius Carlo de Gracia

Service Supervisor

800pizza

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, HRM
Experience
6 years, 0 Months

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Work Experience

Total years of experience :6 years, 0 Months

Service Supervisor at 800pizza
  • United Arab Emirates - Dubai
  • February 2014 to April 2018

The ordering of soft beverages, accurate cashing up after service, printing menus and weekly stock takes
•Managing the hospitality booking service including organising and delivery to the required standards
•Ensuring that excellent levels of service are being delivered to the customers during service
•Ensuring that all equipment used is in safe working order, checked regularly and any faults reported to management, ensure equipment is not used until safe
•Identifying and maximise up selling opportunities for profitable sales growth
•Actioning customer compliments by praising staff and resolve complaints satisfactorily, referring to your line manager where necessary

captain waiter at MANHATTAN FISH MARKET RESTAURANT PTE. LTD
  • Singapore
  • November 2010 to September 2011

Responsible to providing courteous and efficient food & beverage services to the guests.
•Ensure smooth operations to achieve good customer satisfaction.
•Preparing table, greeting guests, taking orders, serving, presenting the bill and clearing the tables.
•Maintain general cleanliness and housekeeping.
•To perform any duties assigned by superior.

Bartender assistant at Juice bar boracay
  • Philippines
  • July 2009 to April 2010

Deliver excellent customer service, at all times.
•Serve and present beverages, quickly and efficiently, meeting our standards.
•Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times.
•Keep up to date with current promotions and new products.
•Make customers aware of offers on our great food and drink range.
•Speak to customers to ensure that they are satisfied with their meals.
•Maintain personal knowledge by completing in-house training and workbooks.
•Always adhere to all company policies and procedures and licensing laws.
•Be involved and contribute at team meetings.
•Carry out instructions given by the management team and head office.

Education

Bachelor's degree, HRM
  • at State UniversityMindanao State University
  • January 2019

2005 TERTIARY:

Bachelor's degree, Hotel and Restaurant Management
  • at Mindanao State University
  • April 2012

Specialties & Skills

DELIVERY
MANAGEMENT
DECISION MAKING
ENGLISH
CUSTOMER SATISFACTION
COMMUNICATION SKILLS
CUSTOMER SERVICE

Languages

English
Expert
Tagalog
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