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Junaid Shahid, Housekeeping Supervisor | Coordinator

Junaid Shahid

Housekeeping Supervisor | Coordinator·AHQ Officers Mess

Saudi Arabia

Diploma, Hospitality And Tourism

Work experience

Total years of experience: 8 years, 4 months

Housekeeping Supervisor | Coordinator

December 2024 - April 2026

AHQ Officers Mess

Islamabad, Pakistan

December 2024 - April 2026

• Supervise housekeeping operations, team scheduling, inspections, and complaint resolution to ensure efficient service and guest satisfaction.

• Manage inventory, supplies, equipment usage, and record-keeping including reports and lost and found to ensure smooth housekeeping operations
Company industry:
Hospitality & Accomodation

Shift Leader | Front Office

May 2023 - November 2024

Hotel One By PC,

Murree, Pakistan

May 2023 - November 2024

• Lead front desk operations ensuring efficient check-in/check-out, team supervision, and consistent service delivery aligned with hotel standards.

• Train staff and resolve guest issues promptly and professionally to ensure high satisfaction and loyalty.
Company industry:
Hospitality & Accomodation

Guest Service Officer

March 2022 - April 2023

Luxus Hunza Resort

Gilgit, Pakistan

March 2022 - April 2023

• Manage front office operations, including check-in/check-out, housekeeping and bell service coordination, guest billing, payment processing, and account reconciliation.

• Handle guest complaints requests, ensuring timely resolution through coordination with the Duty manager
Company industry:
Hospitality & Accomodation

Document Controller

October 2020 - February 2022

Al Mezher

Dubai, United Arab Emirates

October 2020 - February 2022

• Manage guest transactions, records, cash systems, payment processing, and accurate check-in/check-out operations while ensuring smooth front desk efficiency.

• Coordinate with kitchen and housekeeping teams and handle guest inquiries, calls, complaints, and orders to ensure timely service and positive guest experience.
Company industry:
Facilities & Property Management
Job role:
Management

Document Controller

October 2020 - February 2022

Al Mezher,

Dubai, United Arab Emirates

October 2020 - February 2022

• Manage guest transactions, records, cash systems, payment processing, and accurate check-in/check-out operations while ensuring smooth front desk efficiency.

• Coordinate with kitchen and housekeeping teams and handle guest inquiries, calls, complaints, and orders to ensure timely service and positive guest experience.
Company industry:
Facilities & Property Management

Reservation Officer

April 2018 - December 2020

Hotel Hillview,

Islamabad, Pakistan

April 2018 - December 2020

• Supervise reservation operations ensuring accurate bookings, optimal room allocation, and maximum occupancy.

• Lead, train, and mentor the reservations team while handling guest inquiries and resolving reservation issues to ensure smooth service delivery.
Company industry:
Hospitality & Accomodation

Production Assistant Supervisor

January 2020 - September 2020

Emirati Coffee Co.

Dubai, United Arab Emirates

January 2020 - September 2020

• Assist in coffee production operations including packaging, labelling, bagging, boxing, and accurate order fulfilment for shipment to customers and clients

• Support inventory control by receiving deliveries, storing goods safely, and conducting stock-taking to monitor supplies and ensure timely replenishment.
Company industry:
Food & Beverage Production
Job role:
Manufacturing

Production Assistant

January 2020 - September 2020

Emirati Coffee Co,

Dubai, United Arab Emirates

January 2020 - September 2020

• Assist in coffee production operations including packaging, labelling, bagging, boxing, and accurate order fulfilment for shipment to customers and clients

• Support inventory control by receiving deliveries, storing goods safely, and conducting stock-taking to monitor supplies and ensure timely replenishment.
Company industry:
Food & Beverage Production

Banquet Sales | Trainee

February 2018 - March 2018

Pearl Continental,

Rawalpindi, Pakistan

February 2018 - March 2018

• Support banquet sales operations by preparing and distributing BEOs, coordinating with departments, handling sales inquiries, and ensuring smooth event execution.

• Manage event operations, including guest details, food and beverage service, record
maintenance, and quality standards to ensure guest satisfaction.
Company industry:
Hospitality & Accomodation

Housekeeping Coordinator | Laundry Valet - Trainee

January 2018 - January 2018

Grand Ambassador Hotel,

Islamabad, Pakistan

January 2018 - January 2018

• Coordinate communication between guests, housekeeping, and departments while managing records, room arrivals, guest amenities, and supply tracking and requisitions.

• Manage guest laundry service requests, coordinating collection, processing updates, and timely delivery of garments to ensure efficient service.
Company industry:
Hospitality & Accomodation

Education

College Of Tourism And Hotel Management

November 2017

November 2017

Diploma, Hospitality And Tourism

Pakistan

COTHM

November 2017

November 2017

Higher diploma, Hospitality And Tourism

Pakistan

The Superior College

January 2016

January 2016

High school or equivalent, Business And Commerce

Pakistan

Superior College

January 2016

January 2016

High school or equivalent, Business And Commerce

Pakistan

Divisional Public School

November 2013

November 2013

High school or equivalent, General Education

Pakistan

DIVISIONAL PUBLIC SCHOOL

January 2013

January 2013

High school or equivalent, Science (SSC)

Pakistan

,

Skills

Organised
Expert
Organised
Expert
Commitment
Expert
Commitment
Expert
Team Building
Expert
Team Building
Expert
Enthusiasm
Expert
Enthusiasm
Expert
Problem Solving
Expert
Problem Solving
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DESIGN
Expert
DESIGN
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MARKETING
Expert
MARKETING
Expert
SALES
Expert
SALES
Expert
ACCOUNTANCY
Beginner
ACCOUNTANCY
Beginner
COMMUNICATION SKILLS
Beginner
COMMUNICATION SKILLS
Beginner
CONTROL
Beginner
CONTROL
Beginner
DISPATCHING
Beginner
DISPATCHING
Beginner
FRONT OFFICE
Beginner
FRONT OFFICE
Beginner
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
DOCUMENT CONTROL
Intermediate
DOCUMENT CONTROL
Intermediate
DOCUMENT MANAGEMENT
Intermediate
DOCUMENT MANAGEMENT
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate

Languages

English

Expert

Hindi

Expert

Urdu

Expert

Punjabi

Beginner