OPERATIONS COORDINATOR
Traffic Tech (Gulf) W.L.L.
Total years of experience :6 years, 1 Months
• Responsible for coordinating staff and operations associated with the preventative and corrective maintenance of ITS equipment including traffic signals, including but not limited to:
• Plan, assign, record, and evaluate the work of assigned staff.
• Prepare clear and concise incident reports (Workorders) in MAXIMO.
• Maintain accurate records of work performed.
• Assist with updates to the GIS Database.
• Assist concerned engineer in the preparation of Bill of Quantities (BOQ) for Operation and Maintenance projects.
• Determine and execute proper course of action under emergency conditions to ensure arrival on site within the contractually specified time limits.
• Deal successfully with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds over the telephone and in person.
• Oversees and personally performs a variety of administrative details such as entering employee time, preparing purchase requisitions, arranging for the repair of equipment, transmitting information, and keeping reference materials up to date.
• Identify and report occupational health and safety hazards, environmental aspects and any incidents arising from his/ her workplace and ensure these are resolved.
• Implement and support the resource utilization, conservation of natural resources and proper waste disposal initiatives and programs within the company.
• Perform other job-related duties as required, such as preparing employee timesheets, annual and quarterly preventive maintenance reports, and Request for Inspection (RFI) documentation etc.…
• Handling day-to-day Accounts Receivable operations in ORACLE System.
• Account receivable reconciliation.
• Receiving and processing all invoices.
• Preparing the statement of accounts for Customers.
• Answering customer queries and providing information.
• Preparing monthly financial and management reports.
• Follow up the due payments as company procedures and monthly collection.
• Making sure that all financial transactions are recorded accurately and appropriately.
• Keeping up to date records of all accounting transactions.
• Doha Food Stuffs Cash & Cheque collection.
• Preparing deposit for Doha Food Stuffs.
• Entering bank deposit into Oracle system.
• QIB bank updating in excel & oracle.
• RV entry & settlement for Cheque, Cash and TT.
• Managed incoming phone calls, providing comprehensive information about company offerings and product quality to convert inquiries into customers. Facilitated customer deposits through route salespersons or sales executives.
• Maintained continuous communication with both new and existing customers to ensure satisfaction and foster long -term relationships.
• Monitored and ensured timely water delivery according to the weekly schedule, prioritizing customer satisfaction.
• Updated and distributed the following days route list to ensure smooth operations and efficient delivery.
• Generated comprehensive reports detailing sales, distribution, inventory discrepancies, and renewal statistics to inform decision-making processes.
• Enforced adherence to company policies and procedures among delivery personnel servicing designated locations.
• Conducted weekly motivational meetings with employees, fostering teamwork and communication while gathering and implementing suggestions and needs.
• Managed daily entries for coupons, custody, and abstracts to maintain accurate financial records.
• Oversaw daily customer coupon issuance entries, cross-checking them with route collection reports for accuracy.