assistant manager
شركه ناجل للمأكولات البحريه
مجموع سنوات الخبرة :10 years, 4 أشهر
POS Rocket and Foodics system for cash
handling
.
• Built positive relationships with customers to
increase repeat business
.
• Assessed sales reports to identify and enhance
sales performance, support inventor
.
• Coached employees and trained on methods for
handling various aspects of sales, complicated
issues and difficult customers
.
• Improved staffing during busy periods by creating
employee schedules and monitoring call-outs
.
• Identified and communicated customer needs to
supply chain capacity and quality teams
.
• Managed senior-level personnel working in
marketing and sales capacities
.
• Maintained positive customer relations by
addressing problems head-on and implementing
successful corrective actions
.
• Maintained professional demeanor by staying calm
when addressing unhappy or angry customers
.
• Used industry expertise, customer service skills
and analytical nature to resolve customer
concerns and promote loyalty
.
• Set targets for employees to drive
company success and strengthen motivation
.
• Evaluated employee performance and conveyed
constructive feedback to improve skills
.
• Opened and closed location and monitored shift
changes to uphold successful operations
strategies and maximize business success
.
• Defined clear targets and objectives and
communicated to other team members
.
• Multiplied earnings through sales goal
achievement, customer service improvements and
commitment to team objectives
• Responded to customer comments and questions via
Live Chat during shifts
.
• Resolved concerns with products or services to help
with retention and drive sales
.
• Researched issues through identification of similar
past problems and recommended most appropriate
solution
.
• Educated customers on current promotions, upgrades
or new offerings available under current plan
.
• Responded to customer calls and emails to answer
questions about products and services
.
• Detailed payment options and explained price, receipt
and billing details to customers
.
• Answered over 150 calls per shift to meet
fast-paced call center demands
.
• Helped large volume of customers every day with
positive attitude and focus on customer satisfaction
.
• Placed outbound customer service or customer
satisfaction calls to follow up on issues
.
• Addressed escalated customer service issues sent
from sales and service teams to save customer
relationships
.
• Escalated complicated customer account issues to
supervisors and help desk workers
.
• Maintained and managed customer files and
databases.
Assisted customers in finding clothing items, offering
styling advice, and ensuring a personalized shopping
experience
.
• Achieved and surpassed sales targets through
effective product knowledge and up selling strategies
.
• Managed fitting room activities, providing support and
guidance to customers
.
• Contributed to maintaining an organized and visually
appealing sales floor, including merchandise
displays
.
• Assisted in inventory management, restocking, and
ensuring accurate product labeling
.
Contributed to customer-oriented team atmosphere
driving sale targets and supporting organizational
.
• Helped customers locate products and checked
store system for merchandise at other sites
.
• Used sales techniques to understand
customer needs and recommend relevant products
and services
.
• Fielded customer questions to share information
about products, availability and pricing
.
• Communicated orders to vendors, scheduling
carriers for pickup if needed
.
• Engaged customers, providing tailored
recommendations and styling advice based on their
preferences
.
• Managed a team of sales associates, providing
guidance and training to ensure high-quality customer
service.
Exceeded targets by directing and motivating
high-performing sales team
.
• Promoted and up-sold products and services
to meet needs of customers
.
• Reached out to customers after completed
sales to evaluate satisfaction and determine
immediate service requirements
.
• Trained and mentored new sales
representatives
.
• Provided excellent customer service,
assisting patrons in finding products and
providing detailed information about
merchandise
.
• Maintained a clean and organized sales
floor, ensuring merchandise displays were
attractive and appealing
.
• Assisted in customer inquiries, restocking
shelves, and ensuring inventory accuracy
.
• Collaborated with the sales team to create
promotional displays and seasonal setups
.
• Received multiple commendations from
customers for exceptional service and
product knowledge.
• Promoted and up-sold products and services
to meet needs of customers
.
• Followed up with customers after completed
sales to assess satisfaction and resolve
technical or service
.
• Exceeded targets by building, directing and
motivating high-performing sales team
.
• Assisted in inventory management,
restocking, and ensuring accurate product
labeling
.
• Contributed to maintaining an organized and
visually appealing sales floor, including
merchandise displays
.
• Assisted customers in finding clothing items,
offering styling advice, and ensuring a
personalized shopping experience
.
• Managed fitting room activities, providing
support and guidance to customers.