Khaled Al Jamal

General Manager at Cairo Marriott & Omar Khayyam Casino

• Egypt
• May 2017 to August 2019

The iconic Palace in the heart of Zamalek offers 1164 guest rooms & suites, 16 Food &
Beverage outlets, Casino, 19 meeting rooms and a 13-treatment room Spa and recreation.
- Managed room’s renovation while operating and ensuring high guest satisfaction.
- Improved Associate Engagement by 13% and 12% for GM Leadership.
- Gained market share to rank 2 out of 7 on STR report from 4 in 2016.
- Successfully managed to remove the 15 years old trade union from the hotel.
- Set up and opened a state of the art Spa with 13 treatment rooms, Turkish & bath.

General Manager at The Ritz-Carlton

• United Arab Emirates
• June 2016 to May 2017

This Luxurious Hotel consist of 532 rooms including 85 villas, 10 food and beverage outlets,
14 meeting rooms including 1550 Square meter Ballroom, and award-winning ESPA.
- Restructured the hotel manning for better efficiency and profitability.
- Improved guest satisfaction scores, hotel maintenance and overall upkeep scores.
- Improved market share index despite challenging market conditions.

property General Manager at Marriott Executive Apartments

• United Arab Emirates
• December 2013 to June 2016

Al -Jaddaf Marriott &

General Manager at JW Marriott Ankara Hotel

• Türkiye
• August 2010 to December 2013

Pre-opening) This flagship hotel is the first JW Marriott built on strategy in Europe. An
iconic hotel and the most luxurious hotel in the Turkish capital, built to attract top official
state-visits including Royalties, Heads of states and distinguished business leaders. The hotel
featured 413 grand rooms and suites, including 2 presidential suites, Royal Suite, 4700 sqm
of banquet space, 3500 sqm impressive Spa and Turkish bath as well as 5 Food & Beverage
outlets.
Won 3 awards for the highest customer satisfaction in the European region for 2012 and
Hotel of the year for 2013.
Exceeded financial expectations in the second year of operations.

General Manager at Marriott Hotel

• United Arab Emirates
• July 2007 to August 2010

, 293 Rooms
Renaissance Prague Hotel 310 Rooms (Now Hilton Old Town)
Marriott Executive Apartments, 53 Units
Prague, Czech Republic
Direct responsibility for managing the above 3 properties as well as the shared services center
for another 3 managed Marriott properties in the Czech Republic.
Re-structured and expanded the shared services to include, Purchasing, Reservation, Public
Relation, Sales, IT, Revenue Management and Human Resources which resulted in
significant savings for the all owners.

General Manager at Beirut Marriott Hotel

• Lebanon
• June 2004 to July 2007

Managed the hotel during turbulence times for Lebanon after the assassination of the late
prime minister Rafic Al Hariri in 2005, followed by political unrest, then the July 2006 War.
Despite the sharp drop in business, successfully managed to gain market share, achieved high
level of Guest Satisfaction, Associates Satisfaction, kept positive cash flow and restored a
good image in the local community.

General Manager at Courtyard by Marrio

• United Arab Emirates
• October 2003 to June 2004

Moscow, Russia
Pre-opening assignment for this 218-room city center hotel with 2 Restaurants.

Director of Operations at Renaissance Prague Hotel 310 Rooms

• Czech Republic
• January 2001 to January 2003

Director at Marriott Hotel

• United Arab Emirates
• January 1998 to January 2001

Budapest

Director at Marriott Hotel

• United Arab Emirates
• January 1994 to January 1998

362 Rooms, 6 F&B Outlets.
Budapest, Hungary

Country Operations Manager

• January 1992 to January 1994

Hungarian Dairy Queen
Budapest / Pecs, Hungary (3 restaurants)

at Sheraton Imperial Hotel, Holiday Inn Hotel

• United States
• January 1990 to January 1992

Restaurant Supervisor at Amman Marriott Hotel

• Jordan
• January 1987 to January 1990