خالد رزة

Completed project with KING FAHAD SPECIALIST HOSPITAL in DAMMAM, SAUDI ARABIA.
Working with SRACO as an IT SUPPORT with erect from July 2018 to tillcontinue.
Desktop Support
* Assembling new pc.
* Backing up the data and formatting and installing windows
* Partitioning the disks and creating file systems.
* Identify software and hardware problems and repair.
* Build new computers, perform data backup, wipe and reset activities.
* Install and configure standard software apps (Office 365, VPN, Any Desk, drivers, Autodesk, Adobe )
* Configure personal and network printers, plotters, webcams and other types of peripherals.
* Troubleshoot printers and scanners and manage consumables.
* Install user desktop assets and manage the cabling neatly and safely.
* Run diagnostic programs or use test equipment to locate source of problems.
* Communicate effectively with end users and customer management.
* Maintain security and functionality through application of program.
* Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and
installed and tested hardware and software.
* Diagnosed, repaired computers and all related peripherals.
* Setup Audio Visual equipment for meetings.
* Delivered complete remote support and assistance with users utilizing virtual private networking and dialers
remotely.
* Utilized Active Directory to administer users' network accounts.
* Performed application deployment to end user computers via Active Directory.
* Maintained queue of an average of 5-20 tickets per day, resolved tier 1-2 support issues.
* Provided technical support by telephone and email.
* Under direct supervision, participate in assigned projects, project teams, task forces as applicable
* Identify and classify incident types and service interruptions to build the knowledge system.
CAMERA
* Installed cameras digital and analog, along with video monitoring when storing manager request playback of
potential theft.
* Solving the problem using the equipment when necessary.
* Configuring cameras to the network
* Supervised for cabling and Making of patch cords e.g. straight cables & cross cables.
* Built DVR computer, install coax cable, cameras, configure DVR and NVR software, and give introductory
Lessons to end-user.
* Configured settings for DVR to meet clients' expectations.
* Set up systems to be internet viewing capable on customer's phone, iPad, laptop, or PC.