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KISHORE SUNAR, Sales and Traffic Officer

KISHORE SUNAR

Sales and Traffic Officer·Turkish Airlines

Nepal

Bachelor's degree, Travel And Tourism Management

Work experience

Total years of experience: 13 years, 11 months

Sales and Traffic Officer

May 2019 - Present

Turkish Airlines

Kathmandu, Nepal

May 2019 - Present

Company industry:
Airlines
Job role:
Hospitality and Tourism

Sales & Station Representative

May 2019 - January 2024

Turkish Airlines

Kathmandu, Nepal

May 2019 - January 2024

• Looking after reservation and ticketing, sales, marketing and branding.
• Station Target setting and incentive plan for agencies.
• Filling and requesting privates fare, corporate deals, seasonal fares etc. based upon the market scenario.
• Assisting Leisure and Corporate group customers with their requests in order to increase revenue and ensure customer satisfaction
• Maintaining a rapport with the travel agencies, tour and trekking companies and corporate houses.
• Planned and executed company participation in trade shows and conferences to initiate relationships with potential clients and promote products and services.
• Assisting the Manager in implementing sales strategies for the company
• Providing Turkish airlines booking and ticketing authority to potential new agent checking their needful documents and consulting with line manager.
• Strictly monitoring the agencies to make sure they are booking and issuing tickets under TK guideline and IATA regulations.
• Make sure Trade are well aware of TK promo, product, and policies.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Conducting TK product workshop at ofice for travel agencies and if needed for corporate peoples as well
• Monitor the competitive landscape and develop appropriate response plans in anticipation of changes.
• Assist Leisure and Corporate group customers with their requests in order to increase revenue and ensure customer satisfaction.
• To Liaise with various department of HQ if needed to protect the business and to divert it from OAL.
• Collected, arranged, and input information into database system.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Doing PFC (Pre-Flight Check)
• Helped meet changing demands by recommending improvements to business systems or procedures and handling flight disruption following the TK Commercial Policy.

Company industry:
Airlines

Senior Sales Support Agent

December 2017 - April 2019

Qatar Airways

Kathmandu, Nepal

December 2017 - April 2019

• Monitor the competitive landscape and develop appropriate response plans in anticipation of changes.
• Track industry development as well as monitor and analyze competitors plans.
• Support senior level decision making by consolidating strategic data in management reports.
• Develop tools and processes to support data-driven business rigor and a deep understanding of business health.
• Assist Leisure and Corporate group customers with their requests in order to increase revenue and ensure customer satisfaction.
• Maintaining and developing relationships with existing customers, through telephone calls, emails, and sale visits if necessary, Identifying new business opportunity.
• Liaise with Head Ofice in all Group sales related matters.
• Provide maximum technical support to the Sales Force to ensure increased Qatar Airways group revenue.
• To make sure working tool provided by company is used at its best way profiting to Company.
• Sending Ad-Hoc Configuration change request to Inventory Management whenever there is chance of upgrading the equipment and additional business.
• Assisting the Manager in implementing sales strategies for the company
• Maintain professional internal and external relationships that meet company core value.
• Proactively establish and maintain efective working team relationships with all support departments.
• Prepare and conduct weekly quick sales meeting every week without fail.
• Make sure Trade are well aware about QR promo, product and policies
• Collaborated with sales and marketing teams to create and execute promotional campaigns.
• Informing agencies and customer about the promotions to increase sales productivity and volume.
• Set and achieved company defined sales goals.

Company industry:
Airlines

Reservation and Ticketing Agent

October 2015 - August 2017

Qatar Airways

Kathmandu, Nepal

October 2015 - August 2017

Company industry:
Airlines

Senior Travel Consultant

January 2015 - June 2015

IDL Nepal Travels Pvt Ltd

Kathmandu, Nepal

January 2015 - June 2015

Company industry:
Travel Agency

Ticketing Oficer

March 2014 - January 2015

Yeti Travels Pvt Ltd

Kathmandu, Nepal

March 2014 - January 2015

Company industry:
Travel Agency

Travel Agent

January 2012 - February 2014

Deluxe travel W.L.L

Doha, Qatar

January 2012 - February 2014

Company industry:
Travel Agency

Education

Indira Gandhi National Open University

December 2021

December 2021

Bachelor's degree, Travel And Tourism Management

Nepal

GPA (percentage): 57%

GPA (percentage): 57%

Was able to complete my project working closely in BIODIVERSITY OF CHITWAN NATIONAL SABRE TRAVEL NETWORK IN TRAVEL INDUSTRY PATAN DURBAR SQUARE ON PROMOTING HERITAGE TOURISM
View attachment

International Center for Academics, Indira Gandhi National Open University (IGNOU)

December 2021

December 2021

Bachelor's degree, Bachelor in Tourism Studies

Nepal

IATA

September 2014

September 2014

Diploma, Foundation in Travel and Tourism

Nepal

IATA Development & Training Institute

September 2014

September 2014

Diploma, Diploma- Foundation in Travel and Tourism

Nepal

Paramount Boarding Higher Secondary School, Higher Secondary Education Board (HSEB)

December 2009

December 2009

High school or equivalent, Higher Secondary – Intermediate/ +2 in Management

Nepal

Skills

Learner
Expert
Learner
Expert
Teamwork
Expert
Teamwork
Expert
Communications
Expert
Communications
Expert
Travel
Expert
Travel
Expert
Airlines
Expert
Airlines
Expert
Sales Support
Intermediate
Sales Support
Intermediate
Ticketing and Reservation
Intermediate
Ticketing and Reservation
Intermediate
BUSINESS SYSTEMS
Expert
BUSINESS SYSTEMS
Expert
CONSULTING
Expert
CONSULTING
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
SALES
Expert
SALES
Expert
AVIATION
Intermediate
AVIATION
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
Airlines Sales and reservation
Intermediate
Airlines Sales and reservation
Intermediate
MS-Office
Intermediate
MS-Office
Intermediate
Communication
Intermediate
Communication
Intermediate
Tele Marketing/Tele Sales,
Intermediate
Tele Marketing/Tele Sales,
Intermediate

Languages

English

Expert

Hindi

Expert

Bengali

Beginner

Training and Certifications

Training
Customer Relations
Star Alliance and Turkish Airlines
Sep 2022
Show credentials
Basic Passenger Tariff Course
Qatar airways
Jul 2018
Show credentials
Amadeus Ticketing
Qatar Airways
Jul 2017
Show credentials
Amadeus Reservation
Qatar airways
Nov 2016
Show credentials