Lalaine Marindo

Manage overall office maintenance, HR and administrative tasks
Oversee and co-ordinate office administrative procedures and review, evaluate and implement new procedures
Establish work priorities, delegate work to office support staff, and ensure deadlines are met and procedures are followed
Co-ordinate and plan for office services, such as accommodation, relocations, equipment, supplies, forms, disposal of assets, parking, maintenance and security services
Conduct analyses and oversee administrative operations related to budgeting, contracting and project planning and management processes
Assist in preparation of operating budget and maintain inventory and budgetary controls Assemble data and prepare periodic and special reports, manuals and correspondence Revamp company and HR policies
Spearhead and conduct HR-related training
Prepares payroll, control correspondence, design filing systems, review and approve supply requisitions
Handle all HR and Recruitment related matters including preparing Job Descriptions, managing job postings and applications
Interview and recruit talents for the company; Conduct new hire orientation, onboarding, performance review and any HR-related training necessary for the team

Managed the branch and all administrative tasks, daily staff schedule and CRM database Address staffing requirements, including the interviewing, hiring, development, oversee training, and retention of staff
Resolved escalations and complaints. Ensure clients receive feedback in 24 hours.

Evaluate and improve customer service and respond to customer requests and issues Delivered monthly sales target by scouting, answering calls and following up client appointments.

Prepare, key in, edit and proofread correspondence, invoices, presentations, reports and any related material
Schedule and confirm appointments and meetings of the Managing Director
Order office supplies and maintain inventory
Answer telephone and electronic enquiries and relay telephone calls and messages Set up and maintain manual and computerized information filing systems Determine and establish office procedures
Greet visitors, and direct visitors to the appropriate person in the team
Record and prepare minutes of meetings
Arrange travel schedules and make reservations
Supervise and train office staff in procedures and in use of current software
Prepared regularly scheduled reports i.e. sales report, product performance report (sell in and sell out)
Processed import/export orders - quotations, proforma invoice, delivery of goods, and sales invoices
Updated price list in CRM database
Reported and analyzed market trends and retail product forecast
Oversee distribution of merchandise to outlets and maintain adequate stock levels Liase with the warehouse team in order to deliver all orders to clients on time

Managed all administrative tasks including ordering office supplies and maintaining inventory; Answered phone calls, e-mail enquiries; welcomed and assisted guests Processed and managed client orders, from creating proforma invoices, confirming orders, invoicing, up to delivery of products.
Assisted the Brand Manager in all marketing projects and distribution of luxury brands Prepared marketing reports i.e sales forecast, product performance report (sell in and sell out)
Liaised with warehouse staff to produce and delivery orders on time.

Developed digital and print educational material (e.g. videos and manuals) Organized classroom-style seminars about product features and sales techniques Conducted role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
Identified individual and team skills gaps through observation
Established regular training sessions (e.g. monthly or quarterly)
Supervised new hire basic product training courses, including communication and troubleshooting skills
Assessed the impact of each educational course on staff performance and client satisfaction

Managed large amounts of inbound calls in a timely manner
Provided great customer service; assist or resolve client queries and concerns
Built sustainable relationships and engage customers by taking the extra mile
Kept records of all conversations in the call center database in a comprehensible way