Leen Madanat

• Collaborate with Director of Client Support Services to improve processes workflow based on quantitative data analysis.
• Design measures to collect data for analysis of current client support system efficiency using SPSS.
• Gain a deeper understanding of project management when engaging with third-party vendors and internal customers.
• Developed data-driven insight to aid the successful launch of the college’s large scale Ivanti Service Manager system.

• Produced a statistical model that provides insight into the predictors of success in the hiring process by working closely with Talent Acquisition Technical Lead; managed the project schedule and set timeline for goals.
• Created a research paper highlighting the topic, utilized SPSS for regression analysis to extract useful business insights.
• Presented insights extracted from data to senior business executives.
• Provided qualitative insights on the cohort groups for the flagship campus competition on the technical and innovation lab teams.

• Shadowed and trained by Senior Quality Assurance representative to utilize company-specific software.
• Worked with a team of engineers from various disciplines to produce a web application using MySQL, JavaServer Pages and Eclipse.