Sales & Customer Service Executive
British Telecom
Total years of experience :9 years, 8 Months
Communicated with staff/customers about products, services and promotions the company offers.
•Encouraged store success by delivering exceptional service following the BT-EE ethos.
•Communicated and negotiated exceptionally to satisfy customer needs and encouraged purchases of company's products and services. Provided solutions to complaints.
•Managed, delegated and motivated staff to perform to the best of their abilities.
•Used leadership skills to meet team/individual KPI targets following company standards.
•Performed market research of latest technologies on a weekly basis to keep up with competitors.
•Frequently contacted marketing team to feedback most effective advertisements and campaigns.
Maintained good relationships with landlords, colleagues and clients.
•Negotiated company deals with landlords.
•Conducted lease agreements and reference checks for clients.
•Trained and motivated team members. Conducted morning and end of day briefs and team feedback.
•Developed recruitment process and retention strategy to ensure maximum return on investment.
•Produced reports and promotional campaigns to advertise properties.
•Used marketing strategies to increase brand awareness
Worked as part of a team on Renewables Energy, environment and utilities projects.
•Liaised with international investment managers regarding plans for future renewables energy projects.
•Negotiated contracts with outsourcing companies for renewables energy project (onshore windfarm projects and solar markets in the UK).
•Worked with the legal department on a daily basis for investment risk assessments and business management consulting. Analysed and finalised legal contracts for projects.
•Visited project sites to ensure standards and time frames set for project completion are achieved.
Promoted and increased sales of luxury designer clothing.
•Completed back office administration and replenishment of stock.
•Conducting merchandising and set up of shop floor and displays.
•Provided professional customer care and managed complaints.
Biology, Chemistry and English Literature, AS Level: Arabic and Mathematics
Evaluated financial viability of short term operational decisions, obtained corporate financial information, carried out financial analysis, synthesised findings and presented them in accounting formats. •Used economics and quantitative analysis to understand the external influences, explored the working of markets at various levels and demonstrated effects on operations. •Evaluated impact of information based systems and their importance in developing e-Business. •Used strategic Management skills to make informed decisions to implement strategy. •Developed the roles and responsibility of a line manager, motivated people to add value and achieve sustained level of superior performances, developed management skills to increase employee motivation, recognition and rewards, learning development and managing performance
Evaluated financial viability of short term operational decisions, obtained corporate financial information, carried out financial analysis, synthesised findings and presented them in accounting formats. •Used economics and quantitative analysis to understand the external influences, explored the working of markets at various levels and demonstrated effects on operations. •Evaluated impact of information based systems and their importance in developing e-Business. •Used strategic Management skills to make informed decisions to implement strategy. •Developed the roles and responsibility of a line manager, motivated people to add value and achieve sustained level of superior performances, developed management skills to increase employee motivation, recognition and rewards, learning development and managing performance
An expert in research: able to think critically, analyse and assess information and data collection.
An expert in research: able to think critically, analyse and assess information and data collection.
Biology, Chemistry and English Literature, AS Level: Arabic and Mathematics