Customer Service Representative and Telesales
Metrobank Card Corporation
مجموع سنوات الخبرة :6 years, 6 أشهر
Answers customers' queries via inbound calls about credit card products, services and concerns regarding billing statements;resolves and provides recommendations to pacify customers' complaints;offers and processes loan application, installments and non-life insurance enrollment.
(Care Department )
Answers customer's requests /inquiries via inbound calls concerning services, products, billing equipment, claims and report problem areas. Make recommendations according to customers needs on features, accessories, upgrades and rate plans, etc.
(Saves Department)
Convincing customers who are planning to unsubscribe to keep their service active by providing suitable solutions to their issues(providing promo on their current plan, replacement of equipment, etc.).