operations officer
Pride Invests
Total des années d'expérience :5 years, 8 Mois
Lead and managed the sales team through the process with leads and all potential clients.
Account Manager for all Social Media platforms.
Redesigned online website as requested.
Reviewed operating practices and implemented improvements where necessary.
Prepared, drafted, and edited correspondence, communications, presentations, and various other documents.
Managed the day-to-day operations of the office.
Filed, retrieved, and archived documents.
Reported directly to the Head of Operations.
Handled constant review of the expected arrivals for the day, monitored same day reservations, checked room allocations, amenities, special requests and inspected assigned rooms prior to arrival to ensure readiness.
Maintained daily awareness of arrivals: regular, Club Floors, IA, and VIP guests.
Updated IA profiles, for same day reservations and ensured efficient regular guest history system.
Directed all telecommunications to reach the best guest satisfaction and on-the-job tasks.
Applied a thorough working knowledge of Opera and has attended the appropriate Opera training
Handled guest needs and reported complaints related to guests.
Gained skill from the back office department all related to the insurance policy system & operations.
Directly held the responsibility of the Legal & Compliance procedures for clients.
Learned how to partly deal with the different types of policies
Directly took part of managing an event related to repositioning LADA cars. Developed my communication skills.
Benefitted from team work experience
A team leader in the Capsim simulation. Developed a business plan on “Custometics “make up brand. Beirut, Lebanon Generated ideas for Kunhadi NGO. Joined the Cheer leading Team
Member in the Student Life Organization(SLO)
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