ليانا الجردي, operations officer

ليانا الجردي

operations officer

Pride Invests

البلد
لبنان - بيروت
التعليم
بكالوريوس, Marketing
الخبرات
5 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :5 years, 8 أشهر

operations officer في Pride Invests
  • لبنان - بيروت
  • أشغل هذه الوظيفة منذ يناير 2019

Lead and managed the sales team through the process with leads and all potential clients.
Account Manager for all Social Media platforms.
Redesigned online website as requested.
Reviewed operating practices and implemented improvements where necessary.
Prepared, drafted, and edited correspondence, communications, presentations, and various other documents.
Managed the day-to-day operations of the office.
Filed, retrieved, and archived documents.
Reported directly to the Head of Operations.

guest relations agent في phoenicia hotel
  • لبنان - بيروت
  • أكتوبر 2019 إلى ديسمبر 2019

Handled constant review of the expected arrivals for the day, monitored same day reservations, checked room allocations, amenities, special requests and inspected assigned rooms prior to arrival to ensure readiness.
Maintained daily awareness of arrivals: regular, Club Floors, IA, and VIP guests.
Updated IA profiles, for same day reservations and ensured efficient regular guest history system.

guest service agent في phoenicia hotel
  • لبنان - بيروت
  • مايو 2019 إلى سبتمبر 2019

Directed all telecommunications to reach the best guest satisfaction and on-the-job tasks.
Applied a thorough working knowledge of Opera and has attended the appropriate Opera training
Handled guest needs and reported complaints related to guests.

intern في allianz SNA
  • لبنان - بيروت
  • مارس 2018 إلى مايو 2018

Gained skill from the back office department all related to the insurance policy system & operations.
Directly held the responsibility of the Legal & Compliance procedures for clients.
Learned how to partly deal with the different types of policies

marketing intern في RYMCO Nissan
  • لبنان - بيروت
  • أغسطس 2017 إلى أغسطس 2017

Directly took part of managing an event related to repositioning LADA cars. Developed my communication skills.
Benefitted from team work experience

الخلفية التعليمية

بكالوريوس, Marketing
  • في lebanese american university (LAU)
  • أبريل 2019

A team leader in the Capsim simulation. Developed a business plan on “Custometics “make up brand. Beirut, Lebanon Generated ideas for Kunhadi NGO. Joined the Cheer leading Team

الثانوية العامة أو ما يعادلها, high school
  • في international school of choueifat- bahrain
  • يونيو 2014

Member in the Student Life Organization(SLO)

Specialties & Skills

Multitasking
Back Office
Operation
Customer Service Oriented
Management
Microsoft Office (Word, Excel, PowerPoint & Outlook
Time management
Teamwork
Communication

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

العربية
اللغة الأم
الانجليزية
اللغة الأم
الفرنسية
مبتدئ

الهوايات

  • Swimming
    joined the swimming team from school and travel led for competitions.