Operations Administrator
DIAVERUM
Total years of experience :4 years, 4 Months
• Ensure a safe and sanitary physical environment.
• Participate in all clinics audits and implement approved action plans.
• Ensure clinics compliance with required company reports, and any country specific regulatory reports.
• Clinic activities related to labor management: cleaners, security, and maintenance
ensures availability of necessary clinics sudolies.
• Management of product consumption.
• Supporting clinics in north region of Saudi Arabia.
• Inventory management of supplies and medications.
• Maintenance of equipment and utilities including housekeeping.
• Ensure accuracy of billing reports.
• Responsible for petty cash usage in clinics.
• Ensure accurate inventory records.
• Ensure that accurate and complete records are maintained in accordance with company policy.
• Human Resource Management.
• Support in the onboarding of new clinic staff.
• Ensure compliance with company crisis communication policy and local communication procedures.
• Act as liaison points with IT in general.
• Provide support for minor IT incidents if applicable.
• Management of government & private relations.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Evaluated performance against goals and implemented appropriate development plans.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Prepared coordinating meetings with vendors and developing/updating project status.
• Find Interview and Fill Empty Positions Cost-Efficiently with reliable students/interns from various universities worldwide to be elected for a training or a job within the company.
• Create/edit intern contracts, follow up onboarding process and keep track of monthly meetings with interns to ensure their developing process is effective or needs updating.
• Create & Track a development program to improve employee's performance & train new/promoted admin managers.
• Negotiated contracts and terms with agents and talent by attending meetings and creating deals.
• Managed and filed contracts, invoices and other documents associated with HR and TD departments.
• Instituted effective strategies for recruiting and managing diverse TD roster.
• Assisted in-store customers with choosing a cellular phone as well as a calling and data plan.
• Drafted all paperwork for customer contracts set up auto-pay added and deleted features etc.
• Provided monthly sales reports and analyses.
• Remained current on all AT&T offers updates and features to inform customers.
• Provided product and technical support to customers.
• Executed marketing plans to support new product launches and promotions.
• Generated reports to track sales activity and performance.
UALR Dean’s List: Spring 2017, Fall 2017, Spring 2018, Fall 2018, Spring 2019. UALR Chancellor’s list: Spring 2017, Fall 2017, Spring 2018, Fall 2018, Spring 2019. - Relevant Coursework: Special Topic in HR Analytics - Analyzing new Technologies and new businesses AI tools to predict markets values. Management Information Systems - Managing, developing, implementing, and controlling enterprise information systems. - University of Arkansas at Little Rock Intensive English Language Program – English as a second language. (IELP) (2013-2014). - Extracurricular Activates: Saudi Student Association, International festival & Multicultural center. Beta Gamma Sigma. UA Little Rock Human Resources Society.
, Fall 2017, Spring 2018, Fall 2018, Spring 2019. * UALR Chancellor’s list: