مالك أسد

Maintenance and Troubleshooting of Smith Detection Computed Tomography X-Ray Machines (CTX 9400, CTX 9800) with 99.5% System Availability on KPI index

Maintenance and Troubleshooting of Smith Detection Conventional X-Ray Machines (6040is, 6040-2is, 100100V, 100100T) with 99.8% System Availability on the KPI index

Maintenance and Troubleshooting of Smith Detection Explosive Trace Detection Systems (IONSCAN500DT, IONSCAN600)

Providing 24 X 7 Technical Support for all the automated (inline) X-ray scanners, Conventional X-ray scanners &Trace detectors installed at Kuwait International Airport Terminals 1, 5

Responsible for resolving technical issues and driving customer satisfaction

Provided customer assistance until the problem is solved or the case is closed

Developed maintenance and operating standards for X-Ray Machines

Supervised Assistant Engineers, Technicians, and helpers

Timely reporting of all site reports which included Daily Reports, Monthly Reports, Corrective Maintenance Reports, and Preventive Maintenance Reports, and filling in other paperwork

Maintained high quality of fieldwork and built excellent relationships with customers/clients

Maintained stock inventory of spare parts with 100% Accuracy

Manage site staff and assign duties

Plan, organize, direct, control, and evaluate daily operations

Recorded daily events and activities in the site diary to evaluate the process and improve productivity

Maximized customer operational performance by providing technical advice

Taking ownership and responsibility for the completion of technical and engineering tasks associated with a particular project in accordance with agreed quality and time constraints