Customer Service Officer
Al Nisr Al Arabi Insurance Company
Total years of experience :5 years, 4 Months
Receive issued policies/ amendments from Individual Life
Department.
Follow up on renewal and anniversary of policies, warning
letters and cancellation request received from the clients
Receive and handle general inquiries or amendments
requests from clients.
Organize the distribution of annual greeting or birthday
cards to clients as well as giveaways to direct clients.
Coordinate the activities of the reception team.
o Provided back-up supervision of the gym and independently managed the establishment when manager was not present.
o Maintained a record of all guests and members coming to the gym.
o Handled all incoming calls and answered the enquiries made.
o Administered the payments made by the members.
o Resolved all customer complaints.
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