MIDDLE EAST REGIONAL LEAD, People, Resources & Operations
PRICE WATERHOUSE COOPERS
Total years of experience :24 years, 3 Months
• Lead and manage the workforce planning, scheduling, deployment and talent management function across the Middle East.
• Leading the resourcing function, which includes headcount management and recruitment
• Being a key supporter and implementer of changes that occur within the firm
• Lead and drive the support provided to the Market Leader for the service line of Risk Assurance Services across the Middle East market.
• Provide insight, reporting, understanding and interpretation on monthly utilization results and the provision of insightful commentary to the Market Leader and the Operations team.
• Preparing regular forecasts, managing the budget process and providing good finance disciplines across the Middle East.
• Overseeing the preparation of monthly communications and monthly management information packs across Middle East.
• Provide operational excellence through:
a) Identifying resourcing opportunities across PwC and filling them;
b) Increasing the profile of secondements and cycles of experience;
c) Improving agility by utilizing people in PwC growth areas;
d) Supporting PwC’s people agenda around talent management across the region
• Manage the Graduate Development Program within Risk Assurance.
• Lead and manage the recruitment function across 10 countries in Gulf, Levant and UAE.
• Set up a solid process that is compliant and effective that serves the Middle East Cluster and launch it across the 10 countries to ensure consistency and compliance with Novartis Global Standards
• Train hiring managers across the area on best recruitment practices and support them / direct them in all recruitment activities
• Set up alliances with schools and institutions to ensure the availability of a wide talent pool of potentials to recruit from
• Manage the Applicant Tracking system and all recruitment tools internal and external to ensure maximum utilization of all possible resources
• Oversee all areas of HR and is responsible for the development and implementation of systems relating to human capital performance, development, recruitment and compensation.
• Ensure compliance with recruitment policies including completion of all required documentation and communicate update to staff.
• Implemented a performance management system which provides a framework that monitors employee performance and the reports of which act as a tool in devising career paths, training, assessment, deciding grievance/termination cases, promotion and increments.
• Address the grievances of the employees on the administration of performance management system and daily business as usual
• Monitor and supervise all aspects of employee data, files, immigration procedures to ensure compliance with local laws & regulations.
• Manage and guide subordinates by providing support and advice to assist them in fulfilling their roles
• Manage Medical, Life Insurance, pension and all other related employee benefits
* Serco is a British based service company that has been operating in the Gulf heavily for the past 60 years in mainly the areas of Transport and Air Traffic Control.
REGIONAL RECRUITMENT MANAGER/HR BUSINESS PARTNER
• Manage, motivate and guide a diverse team into a culture that emphasizes quality, continuous improvement, and high performance.
• Provide re-sourcing structure and control the end to end recruitment process
• Develop innovative sourcing strategies and alternative recruitment sources to source talent from international and local sources.
• Coordinate with On boarding, Training and Operations to ensure smooth flow of candidate pipeline between all phases
• Write a successful recruitment strategy for all Metro Lines for all segments of operation
• Run assessment centers locally and overseas ensuring proper testing criteria is applied to all candidates
• Involved heavily in the Serco’s/RTA Emiratization target in achieving successful employment of UAE nationals in the Metro
• Lead the internal and external recruitment process in the company with no supervision
• Development of ongoing creative and cost-effective sourcing strategies
• Source and maintain effective agents to ensure a pool of candidates for immediate hire
• Increased the self-sourcing ratio from below 10% to over 40% of all new hires
• Partnering with hiring and executive management to ensure a smooth selection process management for all locations across USA
• Review resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements
• Manages the presentation, selection, offer, negotiation, closing, and administrative components involved in full lifecycle recruiting
• Maintain accurate and well-ordered documentation on all candidates, searches, hiring managers interactions, and other recruiting activities and EEO tracking to ensure a safe and thorough audit if required
• Prepares briefing materials/PowerPoint presentations that outline recruitment strategies and recruitment processes for the purpose of educating and training hiring managers
• Employee Relations, including but not limited to: coaching employees, performance management both verbal and written, including terminations and exit interviews
• Act as HR liaison to hear, investigate and work to resolve personnel issues to mutual benefit of employer and employee
• Affirmative Action Plan research and compliance
• Interact with all departments in connection with personnel matters including evaluation, performance issues, hiring and terminations.
• Increased employee retention by surveying and incorporating effective retention strategies
• Updated company wide Standard Operating Procedures
• Assisted HR VP with a lot of AD-HOC special projects achieving maximum satisfaction to executive management team
• Global recruitment projects in Africa for Power, Oil and Gas Companies.
• Sourcing agents in addition to negotiating contracts with all existing /new agents to provide Cabin Crew for Etihad
• Lead and conduct selection interviews and assessment of applicants, negotiate salary levels and grades with applicants
• Prepare regular reports for management on Recruitment Progress status
• Review and screen qualified applicants for all areas of Etihad Airways using innovative and cost effective recruitment methods.
• Maintain a strong relationship with line managers to ensure serving all departments in a professional manner
• Coordinating and leading recruitment trips from A-Z (Marketing, Travel, short listing and selection of candidates) - 3 trips a week
• Setting the yearly plan of recruitment overseas for Cabin Crew
• Recruited in USA, Canada, Africa, Middle East, Europe, Russia and Asia
* Schlumberger. is a multinational company, one of the World’s leading suppliers of technology, project management and information solutions to the Oil and Gas industry.
• Focal point for completions quotation and tendering contracts in the gulf region
• Maintain updated records of Suppliers, Contractors & Consultants (local & International)
• Order placement, coordination of shipping and handling
• Single Point Customer Contact for Agent Outstanding orders
• Expediting with Manufacturing Location and Third Party Vendors
• Creating statistical reports for revenue, cost and market share for Completions on a monthly basis.
• Establish a working relationship with the company's principal suppliers
• Involved in the organizing of all Marketing related technical seminars and events
• Exposure to a wide variety of administrative and personnel functions
• Also trained in the Technical Quotation Centre in Dubai, Worked with several softwares, building a database for all MEA quotations + preparing Quotations for MEA Sales personnel
* Palomar is a military established firm, was founded for the purpose of running Zayed Military hospital and all military centres in the UAE and supporting the project of upgrading the UAE Military Healthcare to the American Standards, completed 2 years of working with and for the American consultants and the Military.
• Worked in/with (Medical & Non Medical Recruitment, Salary Matrix and Hospital Administration
• Worked with several Dbase types (Background in manipulating Data and Data Entry).\
• Exposure to all Kinds of Administrative and HR functions, Annual Performance Appraisal, Leave Request Procedures, Designing Forms, Writing Memos and Official letters
• Employee Orientations, Employee separations, preparation of HR Policies Manual and maintaining of all personnel files, coordinating with all Departments in the Company
Bachelor of Science in Business Management, 2000 Southeastern University, Washington DC. Suma Cum Lade, Cumulative GPA:3.83/4.00 Completed Course Work: Management, Marketing, Economics, Business Policy, Information Systems, Accounting, Finance, Psychology, History, Sociology, Humanities, Philosophy, Business Law, Mathematics and International Relations