Marketing And Communication Specialist
Al Hayat medical center
مجموع سنوات الخبرة :6 years, 2 أشهر
* Develop, write, and edit marketing and communications materials, including social media and application content.
* Promote communications and marketing materials through appropriate social channels.
* Assists in planning marketing activities and promotions for the company’s services and products, in collaboration with other departments, and leads on their delivery.
* Track analytics and create reports detailing successes and failures of communications campaigns.
* Ensure that all communications and marketing material aligns with brand standards.
* Assist in planning and delivering effective digital
campaigns to the appropriate target audience.
* Assist monitoring, evaluating, and reporting of the effectiveness of all marketing activities.
* Analyze market trends to estimate service demands and target the right audience
* Represents company at various public events to promote organization .
* Work with marketing team members to conceptualize and implement communications strategies and campaigns.
As a Marketing director I was responsible of,
* Overseeing marketing department.
* Evaluating and developing our marketing strategy and marketing plan.
* Planning, directing, and coordinating marketing efforts.
* Communicating the marketing plan.
* Researching demand for our products and services.
* Competitor research.
* Working with sales department to develop pricing strategies to maximize profits and market
share while balancing customer satisfaction.
* Identifying potential customers.
* Developing promotions with advertising managers.
* Understanding and developing budgets and finance, including expenditures, research and development appropriations, return-on-investment and profit-loss projections.
* Compiling lists describing our offerings.
* Developing and managing advertising campaigns.
Building brand awareness and positioning.
* Supporting sales and lead generation efforts.
* Coordinating marketing projects from start to finish.
* Organizing company conferences, trade shows, and major events.
* Overseeing social media marketing strategy and content marketing.
related to UN - Aleppo-Syria
- 20/4/2015 to 20/6/2015 in humanitarian aid section.
* Coordinate with departments that need staff to identify recruitment needs and timings in-line with manpower plan.
* Perform screening of CVs and shortlisting of walk-in candidates.
* Coordinate with departments that need staff to review shortlisted candidates and agree on interviews.
* Negotiate salary package with candidate as per company standard and follow up with them and answer queries about package and other job offer related information
* Coordinate the induction of new employees in cooperation with Employee Relations
* Record and archive all documentation related to the recruitment process
* Archived the legal Documents.
* Provide administrative and clerical support to departments or individuals.
- 20/6/2015 to 1/7/2017 at UNICEF's psychological support project for children CFSs (Children Friendly Spaces)
* Schedule meetings and arrange conference rooms.
* Alert manager about cancelations or new meetings.
* Manage travel and schedule.
* Handle information requests.
* Prepare correspondence and stuff mail into envelopes.
* Arrange for outgoing mail and packages to be picked up.
* Prepare statistical reports.
* Manage spreadsheets.
* Greet and receive visitor.
* Prepare confidential and sensitive documents.
* Coordinates office management activities.
* Determine matters of top priority and handle accordingly.
* Prepare agenda for meetings.
* Takes and transcribes dictation.
* Helps prepare office budget.
* Plans events and volunteer activities.
* Maintain office procedures.
* Coordinate travel arrangements; prepares itineraries; prepares, compiles and maintains travel vouchers and records.
* Operate office equipment, such as photocopy machine and scanner.
* Coordinate committees and task forces.
* Relay directives, instructions and assignment to executives.
* Receive and relay telephone messages.
* Direct the general public to the appropriate staff member.
* Maintain hard copy and electronic filing system
* Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
* Providing real-time scheduling support by booking appointments and preventing conflicts.
* Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
* Screening phone calls and routing callers to the appropriate party.
* Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
* Greet and assist visitors.
* Maintain polite and professional communication via phone, e-mail, and mail.
* Anticipate the needs of others in order to ensure their seamless and positive experience.
* Maintaining a positive, empathetic and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Managing a team of junior customer service representatives.
* Ensure customer satisfaction and provide professional customer support.
A Bachelor of Science in Business Administration (BSBA) degree is designed to provide people with a strong academic foundation in core business functions including general business administration, accounting, finance, project management, information technology, human resources, marketing, international business, logistics and organizational behavior.