Senior Supervisor
Capital Motion
Total years of experience :5 years, 11 Months
CAPITAL MOTION, ABU DHABI, UAE
SENIOR SUPERVISOR
✓ Managed restaurant operations in terms of staffing and scheduling functions
✓ Ensured provision of service in terms of order accuracy and time management
✓ Interviewed, hired and trained personnel to work in a restaurant environment
✓ Developed and rolled out new menu incorporating more cost-effective menu items to increase overall revenue.
✓ Initiated program that standardized employee training and led to increase in customer satisfaction.
✓ Assessed staffing and recruitment needs
✓ Planned and directed employee training programs
✓ Maintained cleaned and safe environment
✓ Ensured employees complied with company policies and procedures
✓ Conducted weekly meetings to communicate issues and weekly goals, answering and resolving employee questions or concerns
• Ensuring that standards are consistent with Standards Policies & Procedures in order to maximize guest satisfaction.
• Direct the sale of the outlet using up-selling techniques to promote the club services and facilities.
• Monitoring the appearance, standards, and performance of staff members.
• Maintaining good communication and working relationships with all club departments.
• Working closely with the outlet manager to drive a guest focused sales strategy.
• Dealing with any enquiries and complaints and monitoring customer service.
• Putting together the weekly schedule, shifts and station allocation.
• Create and maintain a positive customer-friendly service environment and handle sales discussions with clients.
• Establish and maintain follow-up system, which encourages repeat business cum referrals and ensuring customer relationship building.
• To achieve sales targets (monthly and annually) with no compromise to customer satisfaction.
• To achieve a high level of customer satisfaction and retention throughout the sales processes.
• Proactively interact with the customers explaining competent and enthusiastic range of products and services in our club.
• Compliance with company dress code and hygiene policy and presentable professionally.
• Ensuring that standards are consistent with Standards Policies & Procedures in order to maximize guest satisfaction.
• Direct the sale of the outlet using up-selling techniques to promote the club services and facilities.
• Monitoring the appearance, standards, and performance of staff members.
• Maintaining good communication and working relationships with all club departments.
• Working closely with the outlet manager to drive a guest focused sales strategy.
• Dealing with any enquiries and complaints and monitoring customer service.
• Putting together the weekly schedule, shifts and station allocation.
• Create and maintain a positive customer-friendly service environment and handle sales discussions with clients.
• Establish and maintain follow-up system, which encourages repeat business cum referrals and ensuring customer relationship building.
• To achieve sales targets (monthly and annually) with no compromise to customer satisfaction.
• To achieve a high level of customer satisfaction and retention throughout the sales processes.
• Proactively interact with the customers explaining competent and enthusiastic range of products and services in our club.
• Compliance with company dress code and hygiene policy and presentable professionally.