Operations Manager
HYPERSAVER DRUGSTORE
Total years of experience :4 years, 4 Months
Managed & administered the daily opera ons one of
Philippines’ biggest generic drugstore’s franchise
• Familiarized self with new & current pharmaceu cal
prepara ons to dispense prescrip ons for clients
• Provided guidance on medica ons and affordable OTC drugs in
line with hospital prescrip ons
• Created and maintained a cer fied system of keeping records
and prepara on of yearly budgets
• Oversaw and managed the inventories of the store and placing
orders for supplies required
• Ensured that pharmacy services rendered were compliant with
local & federal government regula ons
• Designed & organized the job descrip ons and prepared
annual performance evalua on of all pharmacy employees in a
prompt manner
• Managed budgets allocated and prepared financial statements
for
Provided clients with service & produc on informa on and
resolved billing inquiries through inbound calls
• Resolved technical issues of clients over the phone
• Generated help ckets for escala on of issues not resolved
over the phone
• Provided callers with informa on on internet packages and
promo ons & upsold products to clients based on iden fica on
of their needs
• Generated sales & acquired new client via outbound sales calls
• Provided callers with informa on on internet packages and
promo ons
• Verified billing accounts with accounts receivable ledger
ensuring correct reconcilia on of accounts
• Updated client master files with corrected client informa on
such as updated addresses and numbers
Assisted the Finance team on maintaining payroll informa on
• Updated the Head of Finance with status of accounts payables
& receivables
• Organized & scheduled mee ng appointments
• Organized & maintained an updated contact list of clients
• Organized & arranged travel and hotel bookings for employees
and prospec ve clients
• Distributed and disseminated correspondence le ers, faxes,
forms & memos • Maintained and managed inventory of office
supplies
courses: Philippines