Masoud Jahani

Lead and Design Solution based on analyzed Customer Requirements for one of the well-
known 4G Broadband operator in Kurdistan region of Iraq
* Team set up for daily Maintenance and Managed service tasks
* Defining various Offering & Data Policy as per marketing requirements and approved FRS
* Listing issue, Fault management and problem solving of Billing & Charging system solution
* Internal & customer status review meetings, risk management and issues resolution
* Involved in the functional analysis of various service features of OCS, AAA, Provisioning,
UPCC/PCRF products
* Presenting Service and Marketing analytics report for CMO & client operation manager
 MCI - Mobile Communication Company of Iran (First Operator)
- Senior Charring-Billing-CBS (Convergent Billing System) March, 2015 - August 2017
Solution Architecture /Data Migration/Transition/Maintenance & Service Management
* Act a major role in CBS data Migration, System Integration and Commissioning
* The role of the CBS service management, Process definition, IT Service Management
* Configuration of different OCS service and feature as per marketing requirements.
* Analyzing system performance based on KPI report and performing required optimization.
* Specifying SLA & OLA measurement and processes
* Business / Incident / Change processes definition
* Holding weekly / monthly / quarterly meeting with Vendor and MS operation team
* Prepare presentation on overview for high level Managers (CEO, CMO, COO)
* IT Management Processes, Disaster Recovery, Service Road Map Planning
* Managed Services, System Integration, Service Delivery, Project Management, Vendor &
Partner Management, Presales Management, Project Analysis
* Fulfilling CBS User Acceptance Test (UAT certification)

Conduct precise network resources utilization & traffic monitoring
* Developing Webservice resources for new Service Provisioning
* Routing new system integration network access
* Act as the second line support with necessary expertise to resolve issues
* Managing HP EVA storage status & Huawei OceanStor Disk cruise inspection
* Managing HP Integrity Servers daily / weekly / monthly / quarterly Maintenance
* Managing inquiries issues from NMS (I2000 or integrated clarity) applications
* Supervising on system and network efficiency KPI's
* Working experience in fault management and diagnosis, remote fault resolution, performance &
* capacity monitoring, configuration management, as Sysadmin
* Manage system routine inspection and health check to prepare plans & precautions
* Special spare parts requirements diagnosis and determination for full redundancy assurance
* Fully support 3rd parties’ connections and activity as Sysadmin
* Cooperation with revenue and fraud management team.
* CR patch upgrade operation / faulty HW spare part replacement with operation plan,
procedure & roll-back

2013
* WIN (Wireless Intelligent Network) - MCI
* OCS & VAS Maintenance and full support system - MCI (40M prepaid subscribers)
* OCS expansion support - MCI (4 sites)
* OCS & UVC data Migration
* Check and solving any issue in direct connecting with the Headquarter RND team
* Weekly HP EVA & Huawei OceanStor Disk cruise inspection
* HP Integrity Servers daily Maintenance
* Working with Monitoring and fault detections all Network Elements' alarm applications (I2000)
* Particular supervising on doing planned tasks in defining duration in order to increase
network efficiency and KPI's.
* Trouble shooting, fault/problem investigation and root cause analysis (etrace, configuration
parameter check, CDR/log and SMDB value analysis etc.).
* Impact analysis on SCP, SDP for new features/products
* Static overload-control & load-balancing of SCP/SDP CAPS.
* Participating in update patch or any expansion and system Operation’s developing also in a live
system working situation or with approved CR downtime.

Consultation & Planning of Telecommunication Networks)
- Site Designing/Positioning

 Responsible for the E2E Customer Requirement gathering, solution analysis, solution design, spare-part and
fault management of Billing & Charging system in MCI as the first mobile operator in Iran (+65M subscriber)
 Undertaking OCS Expansion & VAS Managed Service/ level 2 technical support by configura on and
maintaining of SW/HW & system applications
 Act a role as service expert by following up and checking issues with direct connection to the off-shore
Headquarter and RND team according to Service Management processes
 Handling faults and escalate to high-level managers with the best solution implementation and RCA reports
for any incidents
 Conduct periodic reviews with client -CEO/CMO/Project management reviewing new feature, subscription
plans, KPI/SLA reports to ensure service quality & systematic performance ratio