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Zaldy Jr Reyes, customer service representative

Zaldy Jr Reyes

customer service representative·Spinneys UAE

United Arab Emirates

Bachelor's degree, Sports and Recreational Management

Work experience

Total years of experience: 13 years, 1 months

customer service representative

June 2012 - July 2019

Spinneys UAE

Dubai, United Arab Emirates

June 2012 - July 2019

• Participating in the sales floor replenishment and ensuring that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction on every part of their shopping experience. • Handles all the preparations in making Western and Arabic salads, pizzas, sandwiches and platter arrangement. • Mastered all the HACCP procedures in preparing (Thawing and cooking), displaying and replenishing of fresh serviced and traded foods. • Performs monthly and quarterly inventory of stocks in different branches/locations. • Assists in delivery and receiving of goods and stocks • Performs daily stock rotation and arrangement • Ensuring presentable, eye-catching display maintained in the department using the “First Expiry First Out” technique.
Company industry:
Supermarket
Job role:
Sales

CLERK

January 2009 - November 2011

SM Appliance Center SM City San Lazaro

Philippines

January 2009 - November 2011

SAMSUNG LCD's & LED TV's
• Sells LCD and LED TV's
• Participates in the sales floor replenishment and ensuring that customers are dealt with in a
prompt and courteous manner to ensure maximum customer satisfaction on every part of their
shopping experiences.
• Greet customers and ascertain what each customer wants or needs
Job role:
Administration

GROCERY ASSISTANT

May 2008 - December 2008

Philippines

May 2008 - December 2008

Explains product features, price, and payment terms/process
• Demonstrates product use or operation
• Recommend, select, and help locate or obtain merchandise based on customer needs and
desires
• Carries out inventory check of stock
• Responsible in dispatching all kinds of appliances for delivery
• Responsible for handling inbound customer calls/inquiries regarding delivery of appliance
• Maintains and files records related to sales and deliveries
• In-charge of sending customer sales invoice via fax to warehouse for delivery.
Silang Dalawampu Grocery
Bauan
Job role:
Customer Service and Call Center

SALES STAFF

September 2007 - April 2008

SM City

United Arab Emirates

September 2007 - April 2008

Performs product demonstration and use to customers
• Greet and assist customers
• Sells stuff toys, bags, scented candles, and greeting cards
• Carries out inventory check of stock
Toy Kingdom
Company industry:
Sales Outsourcing
Job role:
Sales

SALES STAFF

January 2007 - August 2007

SM City Fairview

Philippines

January 2007 - August 2007

Performs product demonstration and use to customers
• Greet and assist customers
• Sells stuff toys, inflatable's, and remote controlled toys (RC)
• Carries out inventory check of stock
Jollibee
Company industry:
Business Support Services
Job role:
Sales

CREW

January 2006 - December 2006

Welcome Rotond

Philippines

January 2006 - December 2006

Handles all the preparations in making burgers, sandwiches, fries, chicken and beverages.
• Participates in the sales floor replenishment and ensuring that customers are dealt with in a
prompt and courteous manner to ensure maximum customer satisfaction on every part of their
shopping experiences.
• Carries out daily inventory check of stock.
• Prepares bulk customer orders for events.
Job role:
Customer Service and Call Center

Education

Far Eastern UniversityEast-Asia College

October 2005

October 2005

Bachelor's degree, Sports and Recreational Management

Philippines

-

Skills

Sales
Expert
Sales
Expert
Food Safety
Expert
Food Safety
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
DEPARTMENT FOR CONSTITUTIONAL AFFAIRS
Expert
DEPARTMENT FOR CONSTITUTIONAL AFFAIRS
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
SALES
Expert
SALES
Expert
TELEVISION
Expert
TELEVISION
Expert
DELIVERY
Beginner
DELIVERY
Beginner
MAGIC
Beginner
MAGIC
Beginner
PROCESS ENGINEERING
Beginner
PROCESS ENGINEERING
Beginner
COOKING
Beginner
COOKING
Beginner
DISPATCHING
Beginner
DISPATCHING
Beginner

Languages

Arabic
Expert