Shahira Almawla

• Led daily restaurant and reservation operations, ensuring accurate booking flow and seamless
guest communication.
• Trained and coached guest service teams to deliver consistent luxury service while resolving guest
issues efficiently.
• Managed dining room flow during peak service, guiding the team on upselling strategies and guest-
focused revenue growth.
• Planned and executed special bookings and private events, ensuring alignment with brand
standards and guest expectations.
• Collaborated with marketing to support promotions and analyze guest behavior and demand
trends.
• Coordinated with finance on prepayments and billing accuracy to maintain clean financial records.
• Supervised a team of six and supported operations serving approximately 130 covers on weekdays
and up to 300 covers on weekends.

• Coordinate with the sales and reservation teams to manage all room bookings efectively, maintaining clear communication channels to ensure smooth operations and guest satisfaction
• Provide training to customer service coordinators to ensure they deliver exceptional service to guests and resolve any issues promptly
• Monitor the flow of dining rooms and recommend strategies to increase revenue through upselling and cross-selling opportunities
• Coordinate and plan special reservations and events within the establishment, working closely with relevant teams to ensure seamless execution
• Collaborate with the marketing team to execute promotional strategies and campaigns, providing feedback on guest preferences and market trends to inform marketing initiatives
• Liaise with the accounting team regarding pre-payment arrangements and billing inquiries, ensuring accurate financial records and timely processing of payments

• Coordinate with the sales and reservation teams to manage all room bookings efectively, maintaining clear communication channels to ensure smooth operations and guest satisfaction
• Monitor the flow of dining rooms and recommend strategies to increase revenue through upselling and cross-selling opportunities
• Collaborate with the marketing team to execute promotional strategies and campaigns, providing feedback on guest preferences and market trends to inform marketing initiatives
• Liaise with the accounting team regarding pre-payment arrangements and billing inquiries, ensuring accurate financial records and timely processing of payments
• Provide excellent customer service assistance with inquiries
• Implementing packages to get more reservations and special events in order to increase revenue

• Organized appointments and meetings with doctors and pharmacists to present product oferings, highlighting key features and benefits, and discuss potential business opportunities
• Identified and established new business relationships with healthcare professionals, efectively expanding the companys client base, while negotiating contracts and ensuring favorable terms for both parties
• Reviewed sales performance regularly, identifying areas for improvement and implementing strategies to meet sales targets, while preparing and submitting comprehensive reports to management
• Attended and organized trade exhibitions, conferences, and meetings to showcase products and network with potential clients
• Maintained detailed records of sales activities, including client interactions, contracts, and sales performance metrics

• Presented, promoted, and sold products/services to existing and prospective customers, utilizing persuasive arguments and efective sales techniques
• Initiated contact with customer leads through cold calling, generating new sales opportunities and expanding the customer base, and maintained positive business relationships with them
• Contributed to strategic planning and decision-making processes by ofering valuable insights and recommendations based on market trends and customer feedback
• Achieved agreed-upon sales targets and outcomes within designated timeframes, demonstrating consistent performance and exceeding expectations

• Identified customer requirements and ofered tailored recommendations on cosmetics and skincare products, providing accurate information on prices and special ofers
• Oversaw skincare product application, performed facial services, and ofered valuable skincare advice and tips to enhance the client experience, building long-term relationships and loyalty
• Utilized strategic planning to achieve and exceed sales targets during in-store events, visual weeks, and promotions
• Compiled and submitted sales reports to managers, contributing to performance tracking and strategic decision-making