Contact Center Agent
Concentrix - United Arab Emirates
Total years of experience :6 years, 10 Months
Principal Responsibilities
Handling inbound & outbound calls in order to resolve customer’s complaints & queries.
Dealing customer’s queries & complaints with Emails & Chats.
Updating customer details in CRM.
Monitoring calls of other agents if requested by Team Leader.
Key Achievements
Received employee of the month award.
Achieving monthly targets.
Received full number in post call survey from customers.
Achieved 100% in Quality.
April 2018 - May 2019 with DCB Bank (India)
Role : Customer Service Representative. Principal Responsibilities
Managing & handling walk-in customers in branch.
Updating KYC of customers & companies.
Cross Selling bank products like FD, Life insurance, Gold loans, opening saving & current accounts, etc.
Key Achievements
Received employee of the month award.
Achieving monthly targets.
Handling Customer and solving their queries.
Preparing SOA, Handling Payable and Receivables, Debt collection from vendors, Customer service to vendors.
courses: Name of Examination Performance N.I.S.M CERTIFIED I.R.D.A CERTIFIED
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