Country Director
4Service Group
Total years of experience :12 years, 8 Months
•Build a strong relationship with strategic brands to secure the business on the long term
•Identifying objectives and actions plans to improve short and long term sales and earnings
•Produce weekly/monthly reliable business performances reports
•Key decision making on yearly budget, marketing budget
•Recruit and manage staff, including performance monitoring, and possibly mentoring and training
•Management of operation team, overseeing the project team of and finally management of both sales and account management team.
•Responsible for all the aspects of the Turkish local office
•Responsible for developing existing and new client relationships and guiding the research team to ensure the quality and profitability of all aspects of projects.
•Will provide full support in management of clients, through marketing research information, analysis and reports.
•Responsible for the execution of projects, from the stage of client briefing to the final stage of report writing and presentation of results.
•Successful and on-time closing of current Mystery Shopping projects
•Implement current customer service. To ensure high customer satisfaction service support for existing customers;
•Handle and translate the needs and requirements of the client to the other departments.
•Participation and assistance to the Director of Customer Service in the conduct of meetings and negotiations on the sale of 4Service services for new customers;
•Work for improving the quality of services provided. Ensuring correct project workflow;
•Management of operational tasks. Analysis, preparation and presentation of the tools of the program (profiles, scripts, etc.) and reports;
•Responsible for the management of brand building and brand activation facilities
•Develop comprehensive marketing & sales plans and execute the implementations in the field to deliver results
•Lead and coordinate all the representatives in sales networks in accordance with brand KPIs
•Monitor brand performance; analyse and interpret competition data, category trends and recommend action plans
•Attend targeted events to network with potential clients
•Interview with new candidates
This position is also include Finance, HR and Office Management
•Managing a portfolio of accounts in order to maintain good relationships with clients.
•Create digital and mobile channel strategies, manage channels and create content for these channels inline with brand identity.
•Use personalization and segmentation to deliver the right message to the right audience at the right time.
•Identifying new business opportunities with existing customers and engaging in cross- and up-selling activities.
•Support Omni-channel campaigns with mobile technology
•Supporting the sales team in generating new businesses by analyzing competitors and market intelligence activities.
•Consulting our clients on the best way of using our products and solutions, taking into account cost-benefit efficiency and increased revenue, while also engaging in other business ventures.
•Serving as your clients' internal consultant to recommend the best way to utilise our products and solutions to improve their business; taking into account cost-benefit efficiency and increased revenue, while also engaging in other business ventures.
•Conduct market research to determine market requirements for existing and future products
•Analysis of customer research, current market conditions and competitor information
•Intensive market research with focus on expanding the company’s customer base and identifying new business opportunities in your assigned market.
•Presenting our telecommunication services to a range of potential business partners.
•Frequently holding meetings within the given territory to boost profit and develop relationships with customers.
•Based on good understanding of the customers’ business and external market, helps clients to realise their needs and advises on solutions accordingly.
•Regular and timely updates of progress/active accounts on CRM.
•Collecting product feedback and conveying ideas for improvement to our technical teams.
Manage and coordinate all marketing, advertising and promotional staff and activitiesResponsible for customer relations
Meetings with PR agencies for advertising activities
Tried to publish press release at the newspapers and magazines
Made presentations of prize quotas
Responsible for market analysis
Responsible for contacting the existing customers and reporting data on customer satisfaction and current sales situation
Responsible for international correspondence
Responsible for ficilitating all invoices and contracts and processing the invoices to the system
Updating customer profiles in the system
•Monitor and coordinate progress within different functions of the ministry
•Assesment of the concerned issues in the newspapers and translate to English
•Maintain and publish content to the ministry’s website
•Detect incorrect issues and articles that are published within ministiries United Nations reports and take action on correcting them
•Organization of the formal ceremonies and arranging internal / external letters and communications