Michael Inkin

2GIS is an accurate 3D map and Business Listing of the UAE with 300K+ app users and 500K+ monthly website visitors. The company has a global presence in 9 countries with more than 350 cities covered.

Responsibilities
- Increased productivity of sales team by 15% during low seasons by conducting extensive Summer Training programmes for sales staff.
- Reduced average rate of staff turnover in sales department by 50% (from 170 to 120) and increased lifetime to one year by implementing efficient staff reward and retention programmes.
- Streamlined interviewing and recruitment processes leading to a reduction in interview to onboarding ratio from 1:15 to 1:6.
- Grew sales team from 16 to 46 members within ten months in response to company’s growth prospects.
- Drove staff development initiatives by conducting skills gap analysis, recommending and conducting specific training programmes, conducting 360 evaluations, and implementing KPIs.
- Contributed to development and adoption of effective talent management approaches (100% in-house, mid-level managers).
- Ensured regulatory compliance through inspections, trainings, and implementation of recommendations.
- Aligned duties of individual team members of sales department with job descriptions and expectations. Created job descriptions as well.
- Liaised with a Trainer, HR Recruiter, PRO, and Secretary to drive company’s human resource goals.

2GIS is an accurate 3D map and Business Listing of the UAE with 300K+ app users and 500K+ monthly website visitors. The company has a global presence in 9 countries with more than 350 cities covered.

Responsibilities:
- Exceeded KPIs for all human resource initiatives by training over 200 sales professionals, completing 20 on-boarding programmes, and attaining a 70% success rate.
- Recommended appropriate training programmes and approaches based on findings of skills gap analysis.
- Spearheaded on-boarding and induction processes for new employees.
- Synchronised company’s training approaches according to requirements of specific departments and long-term development goals.
- Determined and implemented performance standards for sales campaigns and staff training programmes according to departmental requirements.
- Built a complex adaptation process and multilevel training programme to drive staff performance and organisational growth.

2GIS is a Smart City listing and 3D map.
It is #1 navigation app in Russia and among top-20 Russian websites.

- Ensured consistent attainment of all performance targets by effectively coordinating all training and performance-enhancement processes.
- Recorded 85% test knowledge results among team members, a result of offering comprehensive skills development projects.
- Consistently delivered a 70% success score for company’s training programmes.
- Contributed to improvement of sales performance by developing and implementing performance standards.
- Improved revenue growth by streamlining sales and marketing operations through training and performance-improvement measures

Yota is a first Russian 4G Telecommunication company.

I was responsible for training own sales and customer service team, also I dealt with partners
sales stuff, to train them about Yota products and sales techniques as well.

Main training topics: technology, 4g, Yota products, sales, managing sales
Key result:

8100 trainees
1000+ training hours
2 trainers that I'd trained and developed