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Mohamed Hassan Elsayed, Recovery Supervisor

Mohamed Hassan Elsayed

Recovery Supervisor·Qatar General Insurance & Rinsurance Company

Qatar

Higher diploma, Insurance

Work experience

Total years of experience: 16 years, 0 months

Recovery Supervisor

March 2015 - Present

Qatar General Insurance & Rinsurance Company

Doha, Qatar

March 2015 - Present

Recording, analyzing and summarizing all the financial data.
• Experience in debt collection
• Issue Debit/Credit notes.
• Receive the claims from other companies for settlements.
• Follow up claims with other insurance companies through phone calls and visits to follow up pending claims
• Issuing reports regarding recovered claims from other Insurance companies.
• Collect credit notes between the companies
• Accuracy and attention to detail
• Controlling Fraud and Errors
• Prepare the claims and send them to the insurance companies.
• Daily summary of Accounts.
• Maintaining Account Receivable & Account Payable.
• Coordinated in all aspects of monthly and year end closing.
• Ensuring that supplier payments requests are passed for payment to the Payment officer within the credit period.
• Prepare monthly reconciliation with other insurance companies.
• Reconciling Customs import records with company records of international suppliers
• Follow up Individual collection of recovery claims.
• Issuing monthly reports.

Company industry:
Insurance & TPA
Job role:
Administration

Customer Service Representative

October 2013 - December 2014

Vodafone

Cairo, Egypt

October 2013 - December 2014

• Resolving calls efficiently and effectively.
• Work as part of a team to ensure offering world-class Customer Service at all times
• Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
• Maintain professional work relationships with colleagues, supervisor and manager.
• Accuracy in handling all assigned tasks.
• Attendance and punctuality.
• Manage customers' accounts.
• Obtain and evaluate all relevant information to handle customer and service inquiries.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Translator

May 2010 - April 2014

Wikipedia

Cairo, Egypt

May 2010 - April 2014

• Read through original material and rewrite it in the target language, ensuring that the meaning of the source text is retained
• Use translation memory software, such as Wordfast, memoQ, Across, SDL Trados and Transit NXT, to ensure consistency of translation within documents and help efficiency
• Use specialist dictionaries, thesauruses and reference books to find the closest equivalents for terminology and words used.

Company industry:
Translation & Document Processing
Job role:
Translation

Education

Arab Insurance Institute

December 2017

December 2017

Higher diploma, Insurance

Qatar

GPA (percentage): 76%

GPA (percentage): 76%

-Introduction to Insurance. - Finance Fundamentals. -Liability Insurance. -Claims Principles and Practice. - Motor Insurance. -Commercial Property & Business Interruption. -Life & Medical Insurance. - Engineering Insurance. -Marine ,Cargo and Goods in Transit. -Insurance Marketing & Sales and Distribution of Insurance. -Management of Insurance Operations - BUS STRAT & Finance. -Underwriting Principles and Practice. -Reinsurance. -General Accident Insurance. - Risk Management -Claims handling process. -This Advanced Diploma comprises of 16 insurance courses from foundation to menagerie level.

Chartered Insurance Institute

October 2017

October 2017

Diploma, CII Certificate In Insurance

Qatar

GPA (percentage): 75%

GPA (percentage): 75%

AWARD in Insurance.  General Insurance Business.  Insuranceclaimshandlingprocess.

Ain Shams University

July 2011

July 2011

Bachelor's degree, Languages and Translations

Egypt

GPA (percentage): 71%

GPA (percentage): 71%

Translation from Arabic to English and Italian and vice verse

Skills

Customer Service
Expert
Customer Service
Expert
Time Management
Expert
Time Management
Expert
Recoveries
Expert
Recoveries
Expert
Insurance Claims
Expert
Insurance Claims
Expert
Teamwork
Expert
Teamwork
Expert
proficient user of Microsoft Office
Expert
proficient user of Microsoft Office
Expert
Strong in communication skills
Expert
Strong in communication skills
Expert
Recovery claims
Expert
Recovery claims
Expert
Claims handler
Expert
Claims handler
Expert
Proficient user of Oracle Applications Financial Modules
Intermediate
Proficient user of Oracle Applications Financial Modules
Intermediate
Claims management
Expert
Claims management
Expert
Follow Up
Expert
Follow Up
Expert
Customer Service
Expert
Customer Service
Expert
Handling Skills
Expert
Handling Skills
Expert
Time Management
Intermediate
Time Management
Intermediate
Team Management
Expert
Team Management
Expert
Italian Language
Expert
Italian Language
Expert
Negotiation
Expert
Negotiation
Expert
Team Work
Expert
Team Work
Expert
Business English
Expert
Business English
Expert
Leadership
Intermediate
Leadership
Intermediate
Recoveries
Expert
Recoveries
Expert
Insurance Claims
Expert
Insurance Claims
Expert
Teamwork
Expert
Teamwork
Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Italian

Expert

Training and Certifications

Training
Advanced Diploma In Insurance
The Arab Insurance Institute
Mar 2016

Hobbies and interests

Playing handball
Play football
Reading

Reading related books for my career