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Ramzi Hechaichi, FRAUD Analyst

Ramzi Hechaichi

FRAUD Analyst·Commercial Bank of Qatar

Qatar

Bachelor's degree, English language and literature

Work experience

Total years of experience: 7 years, 0 months

FRAUD Analyst

August 2023 - Present

Commercial Bank of Qatar

Doha, Qatar

August 2023 - Present

Authorize real-time transactions daily, making high-
stakes approval or decline decisions that prevent
fraudulent activity while protecting customer assets
- Monitor transaction data across accounts to identify
and flag high-risk activities, supporting daily fraud
prevention efforts
- Investigate complex fraud cases using behavioral
analysis and advanced data querying, achieving strong
results in loss mitigation
- Develop and implement transaction monitoring rules
that reduce false positives and improve overall
investigative efficiency
- Perform deep-dive investigations using transaction
pattern analysis and customer behavior profiling to
uncover hidden fraud schemes
- Liaise with internal teams to gather evidence, escalate
confirmed fraud, and support recovery efforts when
applicable

Company industry:
Banking
Job role:
7717

CUSTOMER SERVICE REPRESENTATIVE

October 2022 - June 2023

Malomatia, QGCC

Doha, Qatar

October 2022 - June 2023

- Managed large volumes of inbound and outbound
communication (calls, emails) with accuracy and
professionalism
- Identified customer needs, provided appropriate
financial solutions, and achieved KPI targets

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

SALES EXECUTIVE

September 2017 - December 2020

One Telecom

Setif, Algeria

September 2017 - December 2020

- Promoted financial and telecom
seeking opportunities through networking and social
media
- Developed strong business relationships with clients to
ensure loyalty and repeat business

Company industry:
Telecommunications
Job role:
Sales

Education

Mohamed Lamine Debaghine University - Sétif 2

July 2022

July 2022

Bachelor's degree, English language and literature

Algeria

GPA (point): 12 out of 20

GPA (point): 12 out of 20

Skills

Compliance

Expert

Banking Operations

Expert

KYC

Expert

MS Office tools

Expert

Communication Skills

Expert

Way4

Expert

Prime

Expert

COMMUNICATION SKILLS

Expert

CREATIVITY

Expert

CRITICAL THINKING

Expert

GRAPHIC DESIGN

Expert

CUSTOMER SERVICE SKILLS

Expert

MS OFFICE

Expert

TEAM WORK

Expert

LEADERSHIP

Expert

Corporate KYC

Expert

Banking operations

Expert

CONTRACT REVIEW

Intermediate

PAYMENT PROCESSING

Intermediate

PSYCHOLOGY

Intermediate

TRANSACTION DATA

Intermediate

ANALYTICAL SKILLS

Intermediate

FRAUD INVESTIGATION

Intermediate

COMMUNICATIONS

Intermediate

OPERATIONS

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

PRIOR AUTHORIZATION

Intermediate

RISK ANALYSIS

Intermediate

TRANSACTION MONITORING

Intermediate

IBM Safer Payments

Expert

VRM & FRM

Expert

Compliance

Expert

KYC

Expert

MS Office tools

Expert

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate

German

Beginner

Training and Certifications

Certifications
COMMUNICATION
ENGLISH LANGUAGE AND LITERATURE
A COURSE IN SOCIAL MEDIA MARKETING E-LEARNING
A course in Social Media Marketing
Dec 2020
A course in Communication, Collaboration, Creativity, Critical Thinking & Budgeting
Apr 2022

Hobbies and interests

Playing guitar
Basketball

2nd place in East Region award for universities in Algeria 2017