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Ramzi Hechaichi, FRAUD Analyst

Ramzi Hechaichi

FRAUD Analyst·Commercial Bank of Qatar

Qatar

Bachelor's degree, English language and literature

Work experience

Total years of experience: 6 years, 11 months

FRAUD Analyst

August 2023 - Present

Commercial Bank of Qatar

Doha, Qatar

August 2023 - Present

Authorize real-time transactions daily, making high-
stakes approval or decline decisions that prevent
fraudulent activity while protecting customer assets
- Monitor transaction data across accounts to identify
and flag high-risk activities, supporting daily fraud
prevention efforts
- Investigate complex fraud cases using behavioral
analysis and advanced data querying, achieving strong
results in loss mitigation
- Develop and implement transaction monitoring rules
that reduce false positives and improve overall
investigative efficiency
- Perform deep-dive investigations using transaction
pattern analysis and customer behavior profiling to
uncover hidden fraud schemes
- Liaise with internal teams to gather evidence, escalate
confirmed fraud, and support recovery efforts when
applicable

Company industry:
Banking
Job role:
7717

CUSTOMER SERVICE REPRESENTATIVE

October 2022 - June 2023

Malomatia, QGCC

Doha, Qatar

October 2022 - June 2023

- Managed large volumes of inbound and outbound
communication (calls, emails) with accuracy and
professionalism
- Identified customer needs, provided appropriate
financial solutions, and achieved KPI targets

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

SALES EXECUTIVE

September 2017 - December 2020

One Telecom

Setif, Algeria

September 2017 - December 2020

- Promoted financial and telecom
seeking opportunities through networking and social
media
- Developed strong business relationships with clients to
ensure loyalty and repeat business

Company industry:
Telecommunications
Job role:
Sales

Education

Mohamed Lamine Debaghine University - Sétif 2

July 2022

July 2022

Bachelor's degree, English language and literature

Algeria

GPA (point): 12 out of 20

GPA (point): 12 out of 20

Skills

Compliance
Expert
Compliance
Expert
Banking Operations
Expert
Banking Operations
Expert
KYC
Expert
KYC
Expert
MS Office tools
Expert
MS Office tools
Expert
Communication Skills
Expert
Communication Skills
Expert
Way4
Expert
Way4
Expert
Prime
Expert
Prime
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
CREATIVITY
Expert
CREATIVITY
Expert
CRITICAL THINKING
Expert
CRITICAL THINKING
Expert
GRAPHIC DESIGN
Expert
GRAPHIC DESIGN
Expert
CUSTOMER SERVICE SKILLS
Expert
CUSTOMER SERVICE SKILLS
Expert
MS OFFICE
Expert
MS OFFICE
Expert
TEAM WORK
Expert
TEAM WORK
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
Corporate KYC
Expert
Corporate KYC
Expert
Banking operations
Expert
Banking operations
Expert
CONTRACT REVIEW
Intermediate
CONTRACT REVIEW
Intermediate
PAYMENT PROCESSING
Intermediate
PAYMENT PROCESSING
Intermediate
PSYCHOLOGY
Intermediate
PSYCHOLOGY
Intermediate
TRANSACTION DATA
Intermediate
TRANSACTION DATA
Intermediate
ANALYTICAL SKILLS
Intermediate
ANALYTICAL SKILLS
Intermediate
FRAUD INVESTIGATION
Intermediate
FRAUD INVESTIGATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PRIOR AUTHORIZATION
Intermediate
PRIOR AUTHORIZATION
Intermediate
RISK ANALYSIS
Intermediate
RISK ANALYSIS
Intermediate
TRANSACTION MONITORING
Intermediate
TRANSACTION MONITORING
Intermediate
IBM Safer Payments
Expert
IBM Safer Payments
Expert
VRM & FRM
Expert
VRM & FRM
Expert
Compliance
Expert
Compliance
Expert
KYC
Expert
KYC
Expert
MS Office tools
Expert
MS Office tools
Expert

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate

German

Beginner

Training and Certifications

Certifications
COMMUNICATION
ENGLISH LANGUAGE AND LITERATURE
A COURSE IN SOCIAL MEDIA MARKETING E-LEARNING
A course in Social Media Marketing
A course in Communication, Collaboration, Creativity, Critical Thinking & Budgeting

Hobbies and interests

Playing guitar
Basketball

2nd place in East Region award for universities in Algeria 2017