network security engineer
Intertech System
Total years of experience :4 years, 9 Months
Monitor alerts related Server, systems and Database using Monitoring tools
• Worked on ticketing tool IServices for raising incidents to backend teams, resolving agent
tickets within SLA (service level agreement), and raising daily work order.
• 24x7 proactive Network Surveillance
• Installing, configuring, testing and maintaining operating systems, application software and
system management tools.
• Ensuring the highest levels odf systems and infrastructure availability.
• Ensure monitoring team follows the defined policies and procedures assigned to the
• Management of alerts raised by infrastructure elements
• Asset management, documentation and reporting related to issues, solutions, and tutorials.
• Outlook 2016, 2019 configuration & backup, asset management & system
configuration, OS installation (win 7, win 8, win 10), Network troubleshooting &
LAN Cabling.
• Responsible for troubleshooting technical issues related in Hardware, Software.
• Installing, configuring various of router and Switching. And Switching (LAN, VLAN)
Routing Protocol (RIP, EIGRP, OSPF, NAT, PAT)
Monitor network infrastructure: Continuously oversee routers, switches, servers, and critical network components for optimal performance. Respond to customer tickets promptly, diagnose network-related issues, and maintain effective communication. Plan and execute server maintenance activities, including patches and updates. And Swiftly address critical network issues to minimize downtime. Utilize tools for various tests to validate URL and web service functionality and security. Monitor alerts using Operations Bridge Manager to respond to server alerts and prioritize critical ones. Identify and resolve connectivity problems, latency issues, and other network-related issues. Collaborate with other IT teams, such as systems administrators and security experts, to address cross-functional issues. Participate in audits and assessments related to network security and compliance. Perform routine maintenance tasks, such as updating firmware and software patches. Ensure network hardware, including routers, switches, and firewalls, are in good working condition. Document network procedures and best practices for troubleshooting and maintenance. Report unresolved problems and provide comprehensive information for further investigation. Follow-up Confirm system functionality after issue resolution for customer satisfaction. Feedback reporting Share customer feedback and improvement requests with relevant teams.
Hardware and software troubleshooting
Network management
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