SR.Associate Manager
VOX Cinemas
مجموع سنوات الخبرة :13 years, 11 أشهر
- To support the Cinema Manager to provide leadership and operational direction to the
cinema team at the appointed cinema/so Ensure customer service standards are
delivered hale monitoring business costs.
- Support expansion both in existing and new cinema projects.
- Support the Cinema Manager to provide leadership, build the capabilities, connect with
and motivate team members both on an individual level and as part of the team.
- Protect and enhance the VOX culture through management of direct reports and
influence over cinema teams to meet company objectives
- Support Majid AI Futtaim's business expansion and growth across the region.
- Support, demonstrate and communicate the company's mission, values and overall
direction to team.
Career Objective:
Educational Back Ground:
Trainings:
Work Experience:
- Effectively communicate the cinema's strategies, objectives and performance results to
create a positive culture a d team motivation.
- Responsible for establishing and maintaining positive and propulsive relation with the
industry and industry representatives, municipality and government.
- Support the Cinema Manager to lead the Operations function internally and externally.
- Support the cinema management team/s by example. Follow the values, mission and
vision, and consistently display integrity.
- Support the Cinema Manager to oversee and ensure compliance to policies and
standards covering all functions of the cinema operations so that all relevant
procedural/legislative and DOA requirements are fulfilled.
- Support the Cinema Manager and the cinema team/s to deliver a quality, cost effective
service to customers.
- Support the Cinema Manager to promote a culture that reflects the organization's
values, encourages good performance, and rewards productivity.
- Support the Cinema an ager to pro-actively manage potential risk and report as
required. Ensure the cinema team members are motivated, engaged, empowered,
developed and retained keeping in mind diversity of nationality.
- Maintaining marketing Deals with Sports Teams and Gyms
- Manage sales flow
- Lead Sales team in sales calls to National teams and Clubs
- Manage with the Social Media Partner the offers and promotions
- Support the owners to achieve the highest possible profit
- Make sure our ads are visible to the right segment
- Be the Communication link between The company departments and the 22 Departments
- Feed the staff at retail by information and knowledge through email and sms
- Attend kickoff meeting for new products
- Be the staff 2nd line assistance in the time of crisis
- Answer to all Staff and Customers inquires that requires escalations and other departments
cooperation
- Work on retail new projects such as iRetail and offline store locator
- Leading my team and support them to achieve our company goals.
- Handling floor and customers complains.
- Selling our company products, mobile phones, laptops, lines, social devices,
corporate accounts.
- Solving customer’s problems and paying their bills.
- Educate customers about all new offers and updates to gain their trust.
- After Sales Service to all customers visiting the stores.
- Push data services activations through new acquisitions & upgrades.
- Look after walk-in customers.
- Offer a consistent service for customers.
- Carry out a full set-up and configuration of customer handsets and devices during
purchase or upgrade “including contacts transfer installation of applications, Setup the
internet & MMS for any devices, email set-up etc.).
- Set up mobile broadband on customer laptops.
- Carry out product demonstrations on customer request, or at related events.
- Offer tutorial, tips and tricks to help the Customer gets more out of their device.
- Perform troubleshooting on damaged devices, and be available to help any customers
returning to the store with a related problem.
- Log and ‘check in’ devices to send for repair, and manage the repair process, including
swap or courtesy phone offer and its set-up.
- Be the service ‘knowledge lead’ in-store - help train other staff, and eventually other
stores .
- Offering & Informing the customers about all services In-store Sessions to the customers.
- Answering questions brought up by store visitors coming in just for queries and not
transactions.
- In-stores Product/tariff advisor.
- Helping to reduce the number of device exchanges & Customer returns
.Achievements:
• Received Awards for my achievements.
• Successfully handled and completed my targets.
• Received Above target rating for the yearly appraisal.
• An excellent relationship and respect with all my colleagues and customers.
• Successfully completing the tenor with minimal customer complaints.
• Successfully completing my tasks on time such as cash audit, schedule, archiving.
sales and customer service
Accounting and Business Administration