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mohammad  silwadi, Senior Service Advisor

mohammad silwadi

Senior Service Advisor·Concentrix,

Jordan

High school or equivalent, Software Engineering

Work experience

Total years of experience: 5 years, 2 months

Senior Service Advisor

January 2024 - Present

Concentrix,

Amman, Jordan

January 2024 - Present

+ Recognized for outstanding leadership and ability to resolve critical service interruptions.
«Monitored and analyzed key performance indicators to enhance service efficiency and
effectiveness.
« Collaborated with technical teams to streamline issue resolution processes for recurring
problems.
«Led resolution of escalated and complex customer service issues with precision and
professionalism.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Advisor

January 2023 - January 2024

Concentrix,

Amman, Jordan Hybrid

January 2023 - January 2024

«Provided outstanding customer service by aligning product and service solutions with client
needs.
«Resolved technical issues efficiently, improving customer trust and satisfaction.
«Supported team members with technical assistance, fostering collabor:
«Consistently surpassed KPIs contributing to team and company goals.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Advisor

January 2022 - January 2023

Extensya,

Amman, Jordan Hybrid

January 2022 - January 2023

«Handled customer inquiries regarding shopping and delivery.
+ Ensured a smooth experience by escalating issues to appropriate departments promptly.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Software Developer

January 2021 - January 2021

ltuc

Amman, Jordan Remote

January 2021 - January 2021

«Built Realex Inn, a booking platform using React, Nodes, Express API, and MongoDB.
«Developed Wsma Library, a user-friendly website with JavaScript, HTML, and CSS.
Created a Magazine Chatbot using Python, Pandas, NumPy, sklearn, and BeautifulSoup.
«Constructed Rentaxon, a rental website with NextJs, Django, and Tailwind CSS.

Company industry:
Training & Education Center
Job role:
Information Technology

Project Engineer–

November 2018 - June 2019

FORMWELL

Dubai, United Arab Emirates Remote

November 2018 - June 2019

• AutoCAD shop drawings
• Auditing reinforcing steel of structural elements
• Supervising work on site
• Dealing with main contractor
• Supervising finish work

Company industry:
Construction & Building
Job role:
Engineering

Education

Luminus Technical University College

January 2021

January 2021

High school or equivalent, Software Engineering

Jordan

Al Balqaa’ Applied University

September 2018

September 2018

Bachelor's degree, Civil Engineering

Jordan

Skills

Site Engineering
Expert
Site Engineering
Expert
Project Engineering
Expert
Project Engineering
Expert
ARABIC
Expert
ARABIC
Expert
AUDITING
Beginner
AUDITING
Beginner
AUTOCAD
Intermediate
AUTOCAD
Intermediate
ENGINEERING
Beginner
ENGINEERING
Beginner
ENGLISH
Intermediate
ENGLISH
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT POWERPOINT
Intermediate
MICROSOFT POWERPOINT
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
WRITING
Intermediate
WRITING
Intermediate
STADPRO
Intermediate
STADPRO
Intermediate
REVIT
Intermediate
REVIT
Intermediate
ETABS
Intermediate
ETABS
Intermediate
CASCADING STYLE SHEETS CSS
Intermediate
CASCADING STYLE SHEETS CSS
Intermediate
ENGINEERING ANALYSIS
Intermediate
ENGINEERING ANALYSIS
Intermediate
HTML SCRIPTING
Intermediate
HTML SCRIPTING
Intermediate
JAVASCRIPT PROGRAMMING LANGUAGE
Intermediate
JAVASCRIPT PROGRAMMING LANGUAGE
Intermediate
MONGODB
Intermediate
MONGODB
Intermediate
NUMPY PYTHON PACKAGE
Intermediate
NUMPY PYTHON PACKAGE
Intermediate
PANDAS PYTHON PACKAGE
Intermediate
PANDAS PYTHON PACKAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
SCIKIT LEARN PYTHON PACKAGE
Intermediate
SCIKIT LEARN PYTHON PACKAGE
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
DJANGO WEB FRAMEWORK
Intermediate
DJANGO WEB FRAMEWORK
Intermediate
EDITING
Intermediate
EDITING
Intermediate
FLUX REACT JS
Intermediate
FLUX REACT JS
Intermediate
GITHUB
Intermediate
GITHUB
Intermediate
HEROKU
Intermediate
HEROKU
Intermediate
JAVASCRIPT FRAMEWORKS
Intermediate
JAVASCRIPT FRAMEWORKS
Intermediate
MICROSOFT VISUAL STUDIO
Intermediate
MICROSOFT VISUAL STUDIO
Intermediate
VSCODE
Intermediate
VSCODE
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate