Technical Support/ HelpDesk
Miniso
Total years of experience :7 years, 5 Months
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Possibly training more junior staff members
Manage connection, configuration and organization of Cisco equipment in IT architecture of the organization.
Planned IT network infrastructure with clients to ensure that the systems are tailored and comply with their requirements and needs.
Implemented IT network projects, Installed, configured and maintained network services, Hardware systems and peripheral equipment/devices.
Implementing a file security system, in line with internal guidelines and industry best practice.
Monitored both Hardware and Software systems for errors and updated them regularly to maintain proper functioning and flow of information.
Provide first-level technical support assisting users who have network problems.
Perform high-level troubleshooting, diagnostics for networking problems.
Secure network systems by establishing and enforcing policies, and defining and monitoring access.
Report network operational status by gathering and prioritising information and managing projects.
Upgrade data network equipment to the latest stable firmware releases
Provide remote support to on-site engineers and end users/customers during installation
provide remote troubleshooting and fault finding if issues occur upon initial installation
Installation and configuration of routers and switches.
Traffic filters through the use of IP Access Lists, Distribute-Lists, and Route Maps.
Planning, Building, configuring and troubleshooting of servers and desktop hardware.
Execute system administrator services including user account control, server software updates systems backups, systems maintenance, and performance assessments.
Building and maintaining customer user accounts and setting up roaming user profiles.
Provide support services for password recovery for network devices.
Using shared folder permissions, implemented security for network resources.
Installation/Configuration and administration Active Directory 2008R2 & 2012 server.
Installation/Configuration and administration DNS server.
Installation/Configuration and administration DHCP server.
Backup servers daily / weekly and monthly.