Housekeeping Supervisor
IHG
Total years of experience :9 years, 2 Months
Work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. May purchase housekeeping supplies and equipment, take periodic inventories, and train new employees.
01:- Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
02:- Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
03:- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
04:- Evaluates records to forecast department personnel requirements.
05:- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. Prepares reports concerning room occupancy, payroll, and department expenses.
06:- Establishes standards and procedures for work of housekeeping staff. Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
07:- Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.
08:- Issues supplies and equipment to staff and guide how to proper use.
Greeting and welcoming customers to the tour. Informing customers about the itinerary for each tour. Planning itineraries in accordance with weather forecasts and the length of each tour. Scheduling visits and purchasing tickets to museums, galleries, protected parks, and other attractions ahead of time, if required. Planning alternate activities in the event that cancellations, closures, or weather prohibit you from attending scheduled events. Gathering and maintaining the requisite equipment for each tour. Familiarizing yourself with the layout and history of the region or establishment in which you will be working. Familiarizing customers with each region or establishment. Encouraging guests to apply sunscreen regularly and to remain hydrated, if applicable. Directing customers to other, non-competing services that might be of interest to them.
secondary school pass out