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Mohamed Yousif, IT Support Engineer

Mohamed Yousif

IT Support Engineer·Abu Dhabi International Airport

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 7 years, 7 months

IT Support Engineer

June 2023 - Present

Abu Dhabi International Airport

Abu Dhabi, United Arab Emirates

June 2023 - Present

Create Initial Setup (Desktop - Laptop).
Pre-Configuration Tasks (Join to the Domain, Setting up User Profiles, and End point installation, outlook, .
Company Intune, Company portal, and MDM).
Connect and configure peripheral Device (Printer, Scanner, ID card reader, Phone extension, and Queue system)
Assisting users with data migration from old to new computer.
Imaging OS and deploying image to other Computers.
Deploy IT Assets and update CMDB (IT Asset management)
Support End users + Follow up end user complaints (Onside or Remotely)
Coordinate with other departments to resolve user concerns (NOC, SOC, DC, OT)
Follow up with DC team for SCCM Updates and pushing softwares, applications, and OS.
Company industry:
Airlines
Job role:
Information Technology

IT Support Engineer

September 2021 - May 2023

Trans Emirates Systems

Abu Dhabi, United Arab Emirates

September 2021 - May 2023

Respond to technical support requests via phone, email, ticketing system, or in person.
Diagnose and resolve hardware, software, and network issues.
Install, configure, and update software and operating systems.
Set up and maintain computers, printers, and peripherals.
Troubleshoot basic network connectivity (LAN, Wi-Fi, VPN).
Assist in setting up user accounts and managing permissions.
Document issues, solutions, and system configurations.
Escalate complex issues to Level 3 when needed.
Configuring Access Controls, CCTV Systems, Conference Systems, and Attendance Systems.
Company industry:
IT Services
Job role:
Information Technology

IT Support Engineer

August 2020 - February 2021

Yamy Accounting and bookkeeping

Dubai, United Arab Emirates

August 2020 - February 2021

Responding to support requests via phone, email, or ticketing systems.
Install necessary software and application.
Providing first-level technical assistance and basic troubleshooting.
Ensuring quick resolution or proper escalation of issues.
Maintaining clear communication and documentation of incidents and solutions
Company industry:
Accounting
Job role:
Information Technology

IT Support Engineer

December 2017 - January 2020

Neelain Univrisity

Khartoum, Sudan

December 2017 - January 2020

Assist in troubleshooting and resolving hardware, software, and network
Assist with network configuration, troubleshooting, and system administration tasks.
Collaborate with the IT team to resolve technical issues and implement solutions.
Assist in configuring and deploying new IT hardware and software.
Company industry:
IT Services
Job role:
Information Technology

Education

Neelain University

November 2017

November 2017

Bachelor's degree, Computer Science

Sudan

GPA (percentage): 61.6%

GPA (percentage): 61.6%

Skills

تكنولوجيا المعلومات

Expert

ITIL

Expert

Troubleshooting

Expert

IT Technical Support

Expert

System Administration

Expert

ITSM

Expert

SLA

Expert

SCCM

Expert

Linux Server

Expert

Networking

Expert

troubleshooting

Expert

Windows Server

Expert

outlook

Expert

computer hardware troubleshooting

Expert

operating systems

Intermediate

MS Office 365

Expert

cctv

Expert

Access Control

Expert

PABX

Expert

Firewall

Expert

pc networking

Expert

servers

Expert

system administration

Expert

hardware

Expert

RDP TOOL

Expert

Microsoft Office

Expert

IT Technical Support

Expert

Technical Support

Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Sophos XG Firewall Certified Engineer
Nov 2021
Training
ccna
sudacad communicatoin academy
Jul 2018
mcse
network plus
Nov 2019