Quality Assurance Engineer
Majid Al Futtaim
Total years of experience :5 years, 7 Months
I am quality services assurance with service now working in tracking and reporting all the incedints and tasks and cr and the problems tracking the sla, training people in order to achieve the best result to our clients
Windows system administrator.
Active directory and Wsus management. (AD, GPO, WSUS)
Print server management.
Exchange server administrator.
Internal Auditor in Quality Management system.
Expert with MS Office 365, azure active directory
Teaching C++ Language course for entry to algorithms class.
working with the Zoho and remedy ticketing system.
entry level with power shell scripts for adding the bulk of users or deleting them.
managing The new Call center for MTN Syria (IVR, Quality. Recording, Screen capture ).
Training call-center Agents with the new system.
Providing 24/7 support for any issues acquired.
Experience with Cisco and Huawei networking Acess points, switching, and routing protocols(Vlans, Nat, Pat, Eirgp, Sip, Rip, Ospf, STP, Access list, NAC solution).).
monitoring network with eight and PRTG
working with the Ticketing system (Axios and Zoho).
specialist with Pabx IP phone (Avaya, Nortel).
Backup and restore System with Acronis software and Veeam.
Networking and system administration skills with cisco and Huawei router and experience with Actovr directory and virtualaization VM
