Admin & Service Coordinator
Bestway Heavy Equipment Repairing LLC
Total years of experience :4 years, 3 Months
• Assist in daily job scheduling and assign technicians job schedule
• Answer incoming calls and process customer enquiries
• Coordinating with the customers and technical team about job updates and schedules
• Prepare quotations, AMC proposals and finalize the quotations
• Maintaining records of daily job orders, Monthly AMC records
• Manage daily petty cash and maintain office supply inventories
• Keeping track of payments and account statuses
• Contact debtors by email and phone to guarantee payment of outstanding invoices
• Invoice preparation, bill reminders, filing papers, and calling clients to discuss their accounts
• Arrange payment collection and accurately record it into the system
• Reporting outstanding issues to management and informing them of possible debtor difficulties
• Receiving and recording supplier bills, as well as arranging payments
• Enter credit invoices, bank transactions, petty cash, and sales expenses into the accounting system
• Bank statement reconciliation
• Maintain stock inventory and purchases
• Responsible to prepare and finalize sales quotations and achieve monthly targets
• To understand the customer’s requirement and give complete knowledge about the product
• Coordinating with the accounts and logistics department for invoicing & delivery documentation
• To Make sure that sales orders are delivered in a timely fashion and according to the desires of customers
• Inform customers of unseen delays or problems
• Credit checks new clients and opens new credit accounts, ensuring the organization has all required debtor information.
• Reviewing accounts, client payments, and credit history with the management to design new or better repayment terms
• Remind customers of due balances and confirm payments before the balance become overdue
• Reporting outstanding issues to management and informing them of possible debtor difficulties
• Respond to complaints from customers and give after-sales support
• Generating new leads through telemarketing from the potential customer database
• Generate monthly sales reports and analyze the sales closing ratio
• Responsible for Primary and Secondary sales achievement as per set target
•Logistics & Distribution Management
• Responsible to handle new product launch activities
• Conduct training programs for the field sales team
• Manage Merchandising in the markets with the visibility program
• Ensure product category availability, visibility and freshness or stock rotation in outlets
• Responsible to open exclusive franchise outlets in the territory as per federation norms
• Distributor appointment for untapped markets under the distribution expansion plan
• Conduct regular market visits to improve route structures, infrastructural adjustments/enhancements and continuously search for new opportunities to increase sales
• Responsible for transparent communication of trade offers and discounts in the market
• Responsible to manage Distributors to ensure adequate infrastructure and maintain distributor stock as per company norms
• Track and analyze competitor activities and suggest countermeasures from time to time
• Hands-on core stocky software - Distributor Management System (DMS)/Sales Force Automation (SFA)
Marketing Management - Consumer behavior, Sales and Channel Management, Rural Marketing, Digital Marketing
Bachelor of Business Management - Management, HR