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Motaz Sarhan, After Sales Manager

Motaz Sarhan

After Sales Manager · Arabian Agencies Company (Alfardan Group)

Qatar

Bachelor's degree, Accounting

Work experience

Total years of experience: 12 years, 5 months

After Sales Manager

February 2017 - November 2019

Arabian Agencies Company (Alfardan Group)

Doha, Qatar

February 2017 - November 2019

- After Sales Manager at SCANIA and Power scren Crusher Dealer in Qatar, with anual turn over of 17M QAR.
- Managing Tam of 50 person. providing various services, as After sales service to our products, parts and manpower supply.


- Successfully implementing Scania International Quality and
Support standards.
- improve Qatar Petroleum contractor’s rating from 2 stars to
6 stars on the scale for low risk companies
- Improved the average customer satisfaction indicator from 85%
to 98%
- Ensuring parts availability at 98%
- Enhancing credit collection by 90%.
- Established electric Generator services.
Company industry:
Automotive Dealership & Distributor
Job role:
Management

Retail Service Manager,

February 2016 - February 2017

Auto Future Tech (Alfardan Group).

Qatar

February 2016 - February 2017

• Established the new “Multi-brand Service Center” business concept with an investment of 5M QAR.
• Put in place the processes and procedures for the Service center.
• Trained, coached, and developed 12 staff & service advisors on day-to-day operations and specific job duties.
• Developed marketing strategies for customer acquisition and retention.
• Maintained and supplied all service records, financial invoices, and employee evaluations.
• Implemented dynamic team process strategies that resulted in operational production growth and motivation.
• Ensured operation and services of all vehicles were followed according to safety regulations and manufacturers’ standards.
• Developed employee work standards and performed monthly employee performance reviews.
• Successfully introducing Castrol Oil in the Al Khor city market with annual revenue of 300K QAR.
Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Assistant Branch Manager, BMW

March 2014 - February 2016

BMW Qatar (Alfardan Group)

Doha, Qatar

March 2014 - February 2016

• Managed a team of 25 technicians, Service advisors, provided leadership in all service processes.
• Maintained customer relations to ensure long term growth in sales and profits and retained customer satisfaction by ensuring delivery of high quality work.
• Maintained market leader with highest level of CSI and KPI
Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Body Shop Supervisor

March 2013 - March 2014

BMW QATAR (Alfardan Group).

Doha, Qatar

March 2013 - March 2014

• Maximizing the use of all available resources to ensure the department is run in the most effective manner
• Working with customers to the highest ethical and professional standards to build long-term profitable relationships
• Identifying opportunities for reducing waste/inefficiency and improving quality
• Improving the Quality by training the motivating the staff.
Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Body Shop Supervisor

March 2013 - March 2014

BMW QATAR (Alfardan Group).

Doha, Qatar

March 2013 - March 2014

• Maximizing the use of all available resources to ensure the department is run in the most effective manner
• Working with customers to the highest ethical and professional standards to build long-term profitable relationships
• Identifying opportunities for reducing waste/inefficiency and improving quality
• Improving the Quality by training the motivating the staff.
Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Workshop Supervisor BMW / Mini Service Center

July 2007 - March 2013

BMW QATAR (Alfardan Automobiles).

Doha, Qatar

July 2007 - March 2013

• Responsible for directing Auto electricians, Auto mechanic engaged in the major repairs, and maintenance activities to insure the highest standard of Quality.
• Measuring staff activity to insure the best utilization, productivity.
• Insure that the jobs are carried as per the manufacturer highest standard
Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Education

BUSINESS ADMINISTRATION FINANCE

November 2015

November 2015

Bachelor's degree, Accounting

Sudan

GPA (rating): Good

GPA (rating): Good

DaimlerChrysler - Stuttgart, Germany

October 1999

October 1999

Higher diploma, Automotive Engineering

Germany

GPA (rating): Good

GPA (rating): Good

Nov 1995 – Oct 1999 DaimlerChrysler - Stuttgart, Germany Mechanical Institute of Mercedes-Benz • Petrol & Diesel Engine, dismantling, Testing, Quality Assurance & troubleshooting • Injection Systems, Diesel Direct Injection, Common Rail System • Gearbox Manual and Automatic, dismantling, Testing and troubleshooting • Suspension and Differential transmission System • Electric Experience, Electrical Circuits Designing, construction, reading, drawing of plans, fault detecting and resolving. • Welding, MAG Welding, Gas Welding, Electrical Welding and Point Welding • CNC Fräsen Machine and Drehen Additional acade: Nov 2011– Nov 2015 Omdurman Islamic University, the republic of Sudan - Bachelor of Science (B.Sc.) in Accounting from Faculty of Managerial Science

Skills

• Budget management & development
Intermediate
• Budget management & development
Intermediate
• Benchmark of new industry standards
Intermediate
• Benchmark of new industry standards
Intermediate
• Financial, marketing, sales and resource management
Expert
• Financial, marketing, sales and resource management
Expert
• After sale and customer management
Expert
• After sale and customer management
Expert
• Transverse coordination with other departments
Expert
• Transverse coordination with other departments
Expert
• Evaluation of technical staff and training
Expert
• Evaluation of technical staff and training
Expert

Languages

Arabic
Native Speaker
English
Expert
German
Intermediate

Training and Certifications

Training
PMP
MMTC
Oct 2020
Project Management in the Automobile Sector
To be advised
Jun 1999
Technical Inspection Procedures “ISO 9001:2000” Auditor training
BMW ME Training Center
Jun 2003
Service Advisor Level 3 training
BMW ME Training Center
Jun 2010
Fast lane implementation training
BMW ME Training Center
Jun 2011
Certified BMW Workshop Manager
BMW ME Training Center
Jun 2013

Hobbies

  • Reading, Cycling , Travelling