IT Support Engineer
NEST Employment Services LLC
Total years of experience :13 years, 9 Months
• Install, modify and maintain computer hardware and software.
• Handling network installation projects in different locations.
• Huge knowledge in Manage Engine Service Desk “Help Desk Application”.
• Using different remote access applications besides the built-in ones in windows.
• Creating OS images for desktops and laptops.
• Installing and configuring users email on mobile devices.
• Managing IT Assets by using different type of applications like the Manage Engine
Service desk and the Manage Engine Desktop Central.
• Resolve network technical problems in both levels LAN and WAN.
• Resolving network, internet and intranet issues.
• Resolving the emails issue on the web mail and MS Outlook plus the email archiving.
• Taking Backup for users and creating clones of their computers Hard disks if needed.
• Installing computer peripherals for users.
• Handling printing issues on both levels Servers and end users.
• Huge knowledge in building, managing and maintain Active Directory and domain or
forest environment.
• Providing support for Windows 2003/2008 Server and Active Directory, Windows OS.
• Cabling, patching and testing network connectivity.
• Installing, configuring and maintaining services like DNS, DHC, WLAN, VPN.
• Install, modify and maintain computer hardware and software.
• Handling network installation projects in different locations.
• Taking Backup for users and creating clones of their computers Hard disks if needed.
• Installing computer peripherals for users.
• Handling printing issues on both levels Servers and end users.