Digital Systems Manager
The Mid Yorkshire Hospitals NHS Trust
مجموع سنوات الخبرة :14 years, 8 أشهر
Responsible for the management, maintenance, development, and technical administration of the Trust’s major clinical computer systems.
Providing technical support and advice to end users, of all disciplines, and departments.
Part of a multidisciplinary department working closely with other technical teams within Digital Services.
Leading and providing specialist knowledge in all areas relating to Digital systems including the implementation of all developments required for the business processes and arranging the necessary links with all Trust systems in accordance with the Trust’s Digital Strategy.
Managing the day-to-day operation and maintenance of all clinical digital systems and data quality issues.
Contributing to the development of departmental standard operating procedures and implementing Trust wide/departmental policies, procedures and guidelines.
Line management responsibility for a team of Digital Systems administrators and Officers and ensure that they are developed and supported to ensure that they can fulfil their role
Responsible for ensuring users of Trust Digital systems are aware of the functionality of the system and for arranging training provision as necessary working with members of the training team if this is appropriate
Identifying, diagnosing and resolving complex incidents and problems affecting Trust applications, microsoft products and end users.
Responsible for deploying changes and taking new services live in the Trust application portfolio.
Responsible for managing the lifecycle of either part of an application (enterprise-wide), or a number of smaller applications in the Trust portfolio.
Coaching and mentoring other professionals in the Digital Services Department.
Incident management: Diagnosing and prioritising incidents, investigating their causes and finding resolutions.
Problem management: Initiating and monitoring actions to investigate patterns and trends to resolve problems, including consulting specialists and suppliers where required. Determining the appropriate remedy and assisting with implementation of it as well as taking all preventative measures.
Change management: Part of the Change Management Board to analyse and assess impact, and develop and document change requests. Implementing changes based on requests for change.
Asset and configuration management: Maintaining secured configuration and accurate information, controlling IT assets within the Trust, and verifying location and state of assets.
Participating in the on-call service.
Deputising for the Service Delivery and Performance Manager.
Occasionally working outside of core business hours to support major projects / programmes.
Dealing with all other reasonable IT requests.
Provided high quality desktop support and maintenance services that met or exceed standards outlined in the Service Level Agreements.
Provided IT support and advice to all service users of desktop PCs, laptops, tablets and peripherals for the Trust and organisations supported by Service Level Agreements.
Ensured the delivery of the highest quality technical and customer service.
Worked with a proactive approach to all activities within own role and that of colleagues.#
Participated in the out of hours on-call support arrangement when required.
Provided an escalation path for Health Informatics IT Service Desk team members, escalating and liaising with 3rd party suppliers where necessary.
Assisted with delivery of specific project work packages, deploying an extensive range of software, hardware and enhanced services.
Delivering an excellent customer service experience by ensuring communication and objectives are clearly defined.
Understanding, clearly logging, diagnosing, and resolving technical support and service requests from customers ensuring their support demands are met and their experience with IT is positive.
Completed standard scheduled/maintenance tasks when required.
Escalated to IT management, major issues, obstacles, or delays that may have led to wider problems if not addressed with the appropriate priority.
Managed assigned project tasks to deliver services in accordance with targeted objectives.
Mathematics for Computing Technical and Professional Skills Fundamentals of Programming Computer Architecture and Systems Software Internet Technologies Software Design and Development Database Systems Data Structure and Algorithms Computer Communications and Networks Human Computer Interaction Software Systems Design and Testing
Presenting information ICT serving organisations Spreadsheet design System installation & configuration System analysis Database design Web Design Human Computer Interface Programming Multimedia