muahammad asad, customer Serving Manager

muahammad asad

customer Serving Manager

SWAN Marketing

Location
United Arab Emirates - Abu Dhabi
Education
Higher diploma, Management and Leadership
Experience
6 years, 0 Months

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Work Experience

Total years of experience :6 years, 0 Months

customer Serving Manager at SWAN Marketing
  • Pakistan - Sialkot
  • February 2015 to June 2016

Develop a solid plate form for clients and organizational staff.

Coordinate with organizational team to ensure the full fillment of orders from clients.

Monitoring and measuring the client satisfaction level.

Interact with different departments about client queries.

Professional to develop the market communicatition strategies for brand positioning.

Developing marketing strategis for promotion throus different medium like digital marketing, social media marketing, web development and through sms.

customer service team leader at Euro Car Parts Ltd
  • United Kingdom - Birmingham
  • January 2011 to December 2012

getting orders from customer

delivering the products on time

leading the team 0f 12 people for getting the objective

motivating the team in work force diversity culture according to modern fashion.

interaction with sales manager and other staff of the organiztions

solving customer complaints with in 24 hours of given time.

managing Recieiveables and generatting the invoices.

developing a complaint system to measure the customer expectation and perceptions.

Junior Purchase Executive at Millate Tractors ltd
  • Pakistan - Lahore
  • June 2007 to December 2009

general purchasing for millat tractors ltd.
getting the information about vendor and suppliers
developing communication strategy to interact with supplier and other departments of the organization. generate the document like invoices and also manage the account payables.
finding the different alternative according to the need idenfication departments
managing the relation with suppliers and others stake holders.

Education

Higher diploma, Management and Leadership
  • at pearson edexcell
  • October 2011

developing strategsic managment and leadership skills developing professional skills for strategic managers and change managment stragetic managment and CSR strategic planning developing successfull business teams.

Master's degree, Services Marketing
  • at University of Central Punjab
  • April 2006

project in Services Marketing of United Bank Ltd pakistan. project on MIS on Nestle ltd. implementing the global marketing strategy on British airline.

Bachelor's degree, Commerce and Accounting
  • at Punjab University
  • September 2003

i learned the Accounting. auditing,business communication and law, economics and report writting

Specialties & Skills

Customer Focus
Change Management Communications
Communications
Purchasing
Service Quality Managment
report writting, documents and contracts generations. leading the team, communication strategies, ch
compitator analysis
Developing Strategic team
computing
customer relationship

Languages

English
Expert
Urdu
Native Speaker
Punjabi
Native Speaker

Hobbies

  • Traveling, Cinema, computing, social media, making realations