IT/ Network Support Officer
Pakistan Telecommunication Company Limited (PTCL)
Total years of experience :4 years, 1 Months
Delivered first-level support and tickets creation for organization employees.
Configure and maintained network hardware, including routers, switches and firewalls.
Upgraded and prepared workstations with necessary software, hardware to improved workflow.
Monitored, troubleshoot and analyzed network performance across the organization LAN, WAN and wireless deployment and improve network performance.
Worked flexible hours, covering nights, weekends and bank holidays. Maintained and updated an inventory of Hardware, Software and improving efficiency.
Conducted on-site troubleshooting of routers, switches, hubs, printers, workstations and network infrastructures. Monitored network performance and maintained system availability for users.
Set up and installed new hardware and software systems to customer requirements.
Troubleshot system failures or bugs and provided solutions to restore functionality.
Maintained scanners, printers and other computer peripheral equipment.
Installed well-functioning LAN/WAN and managed IP, servers and other network components.
Monitored and managed repair parts inventory, promptly ordering low-stock items to maintain service efficiencies. Managed security options and software in computers to maintain privacy and protection from attacks.
Assisted employees with general administrative needs relating to passwords, application access and forms and policies.
Set up virtual private networks for secure remote connections. Set up security policies for users.
Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
Responsible for the planning, installation and configuration of both peer-to-peer and client/server-based networks within a Windows environment. Responsible for troubleshooting hardware and software issues as well as installing new hardware and software upgrades as needed.