Muhammad Waqas Amir

Responsibilities:
• Provide a wide range of complex office administration and executive support to the management.
• Assists the CEO and Manager Operations in preparing response to LOI.
• Coordination and assistance for all staff related issues to operational paperwork.
• Keeps sensitive material in confidence when requested.
• Take minutes during meetings, coordinate and collect information for the projects’ meeting.
• Type office correspondence, takes and transcribes dictations.
• Correlative between the CEO and other related departments.
• Arrange travel, accommodation, itineraries, and all correspondence related to arrangements as needed.
• Answer phone inquiries, directing calls, and providing basic company information.
• Excellent MS Office (Excel, Word, PowerPoint)

Accomplishments:
1. Created a more efficient Word database for letters, mails and directory.
2. Installed energy saver bulbs, which decreased electricity bill by 20%.
3. Trained 02 new staff members.

Responsibilities:
• Provide administrative support to accountants, undertaking clerical tasks such as typing, filing, making phone calls, handling mail and basic bookkeeping.
• Recruited security guards, provided Company’s uniform and boots.
• Preparing statutory accounts.
• Calculating and checking to make sure payments, amounts and records are correct.
• Sorting out incoming and outgoing daily post and answering any queries.
• Managing petty cash transactions.
• Managed prompt visits of locations for the MD.
• Welcome guests and customers by greeting them, in person or on the telephone

Accomplishments:
1. Combined two junior administrative roles into one executive administrative role, saved Rs. 10K.
2. Learn the art of recruitment and security related terminology.

Responsibilities:
• Serves as first point of contact for inquiries
• Manages email account for Principal of The Eve Educational College.
• Ensures ongoing and timely communications with all stakeholders.
• Respond to a wide variety of calls, concerns and/or complaints for resolving problems, providing information and/or referring to appropriate personnel.
• Manages Principal’s calendar and prepares materials as needed for appointments.
• Plans and coordinates meetings, receptions, luncheons, trips, travel/accommodations.
• Drafts and edits a wide variety of complex written materials (e.g. community newsletters, correspondence, agendas, reports, etc.) in a timely manner.
• Analyse quotations and procure furniture and equipments.

Accomplishments:
1. Designed MS Excel sheets for attendance and fee collection and saved time.
2. Analyzed and reviewed market by personally visit and quotations, procured high quality equipment, furniture with best prices.

Responsibilities:
• Develop positive working relationships with clients.
• Approach clients via cold calling and direct mail to inquire about their insurance situations and future needs.
• Deliver policy proceeds after a claim is filed and approved.
• Communicate with Insurance Adjusters about the life cycle of each claim.
• Explain the differences in policy specifics so clients can make informed decisions about their purchases.
• Assist with obtaining underwriting approval.
• Respond to clients’ questions and complaints.
• Follow up with clients after initial meetings or conversations.
• Participate in continuing education programs in both insurance and sales.

Accomplishments:
1. Secured 2nd position in training session.
2. Promoted insurance products by SMS, and idea were highly appreciated by the management, significant improvement in company’s annual sales. Later, media wing started ads on print and electronic media.
3. Acquire the skills of customer care and problem solving.