service manager
Wall Street English institute
Total years of experience :20 years, 0 Months
Service Manger
Duties I have done:
- Lead the Service Team to assure they deliver a premium educational experience to Students
- Create an environment where Students and Alumni are inspired and motivated to engage with
English in-Center, online and in real-life
- Manage day-to-day Service maintaining smooth operations
- Guarantee the learning of Students through quality control and promoting the Wall Street
English method
- Ensure that Standard Operating Procedure is followed at all times to warrant consistency in
terms of global brand expertise
- Teach classes according to the needs of the Center and lead by example to ensure quality of
Service
- Partner with the Center Director to create a strong synergy between the Service Team and
Sales Team, creating a premium Student educational experience and achievement of internal
Sales targets
- Work with Human Resources to ensure people development strategies, supporting continuous
development, retention and premium results are in place
- Support the Corporate Sales Team, assuring Corporate Students have the same learning
experience whether in-Center or offsite in company locations by managing these courses
- Track, analyze and report Center Service performance and provide solutions for areas of
improvement
- Ensure that Student satisfaction and learning levels exceed expected benchmarks
- Promote the Wall Street English method encouraging staff and Students to trust it and use it
effectively
- Control educational standards by teaching Encounters, Complementary Classes, Social Club
Activities, and First Lessons
- Drive in-Center community by managing a monthly Social Club Calendar
- Facilitate engagement of staff, Students and Alumni in complementary informal learning
Communities using digital tools, social media and in-Center promotion
- Implement new products and systems when required
- Recruit, train and develop Service staff
- Motivate and coach Center staff to provide a premium service
- Conduct effective meetings with Service and Sales staff according to Standard Operating
Procedure
- Ensure optimum number of staffing and schedule according to Student needs
- Identify key areas of improvement and implement the correct changes
- Guarantee internal Sales through successful application of the Client Fidelity Program working
With the Center Director
- Provide timely and accurate reports to Center Director and National Service Manager
- Maintain the Center’s image and IT assets
Duties I have done:
- Provides language translation/interpretation for the staff, curriculum, conferences and
College bylaw memos and correspondents.
- Head of placement test committee.
- Maintains administrative records for the unit.
Teaching preparatory year medical terminology and English as a second language
Duties I have done:
- Implement the vision and mission of the Ministry of Education in all different directorate.
- Coordinating the development of the General Education curriculum in conjunction with General Education Council.
- Approving student transfer requests
- Approving principals and teachers transfer requests
- Coordinating academic issues with departments
- Overseeing public relations initiatives and ongoing communication efforts for the General Education Program
- Overseeing coordination with the Vice Chancellor of Enrollment Management and the Registrar for course availability
- Serving on Degree Works Oversight Committee
- Representing the General Education Program at campus and external events
- Overseeing the General Education website design and development
- Overseeing the daily operations of the Office of General Education - manage budgets, supervise and evaluate personnel, prepare annual report, and lead team conversations for strategic planning
- Performing other duties as assigned.
Establish and promote high standards and expectations for all students and staff for academic performance and responsibility for behavior.
- Manage, evaluate and supervise effective and clear procedures for the operation and functioning of the school consistent with the philosophy, mission, values and goals of the school including instructional programs, extracurricular activities, discipline systems to ensure a safe and orderly climate, building maintenance, program evaluation, personnel management, office operations, and emergency procedures. Ensure compliance with all laws, board policies and civil regulations.
- Establish the annual master schedule for instructional programs, ensuring sequential learning experiences for students consistent with the school’s philosophy, mission statement and instructional goals.
- Supervise the instructional programs of the school, evaluating lesson plans and observing classes (teaching, as duties allow) on a regular basis to encourage the use of a variety of instructional strategies and materials consistent with research on learning and child growth and development.
- Establish procedures for evaluation and selection of instructional materials and equipment, approving all recommendations.
- Supervise in a fair and consistent manner effective discipline and attendance systems with high standards, consistent with the philosophy, values, and mission of the school. Ensure a safe, orderly
environment that encourages students to take responsibility for behavior and creates high morale among staff and students. File all required reports regarding violence, vandalism, attendance and discipline matters.
- Establish a professional rapport with students and with staff that has their respect. Display the highest ethical and professional behavior and standards when working with students, parents and school personnel. Serve as a role model for students, dressing professionally, demonstrating the importance and relevance of learning, accepting responsibility, and demonstrating pride in the education profession. Encourage all teachers to do the same.
- Notify immediately the Board, and appropriate personnel and agencies when there is evidence of substance abuse, child abuse, .
- Keep the Board advised of employees not meeting their contractual agreement.
- Keep the staff informed and seek ideas for the improvement of the school. Conduct meetings, as necessary, for the proper functioning of the school: weekly meetings for full-time staff; monthly staff meetings.
- Establish schedules and procedures for the supervision of students in non-classroom areas (including before and after school).
-Communicate regularly with parents, seeking their support and advice.
The Principal may not interfere with anyone’s freedom to speak directly to the Chaplain.
- Use effective presentation skills when addressing students, staff, parents, and the community including appropriate vocabulary .
- Use excellent written and oral English skills when communicating with students, parents and teachers.
-Communicate with the Board regularly about the needs,
- Establish procedures for safe storing and integrity of all public and confidential school records. .
Teaches different curriculum in for all grades at different high school and institute as full time and part time for non-specialist university students.