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Nadia Idrissi, Credit Control

Nadia Idrissi

Credit Control·Bruntwood

United Kingdom

High school or equivalent, Business and Management

Work experience

Total years of experience: 13 years, 1 months

Credit Control

March 2017 - Present

Bruntwood

March 2017 - Present

Company industry:
Real Estate
Job role:
Accounting and Auditing

June 2017 - October 2017

June 2017 - October 2017

Responsibilities included managing and maintaining debtors ledger of 500 accounts involving collecting debt via
the telephone, e-mail, and letter.
• Outbound calls collecting sum amounts of debt over £250K per call
• Resolve aged debt
• Achieved both individual and team goals (met target collections of 125% of revenue)
• Assisted with cash allocation and cash allocation queries during busy periods.
• Solving queries in relation with PO, VAT etc
• Sending full statements of account to customers when requested
• Sending reminders when required
• Sending invoices by email for due payments
• Build and maintain a strong relationship with trust with clients of my account

Credit Controller/Accounts Assistant

April 2017 - October 2017

Savills

Australia

April 2017 - October 2017

I have managed a ledger of more than 600 live accounts
• Proactively contact via phone and email to recover outstanding payments.
• Collecting cash via phone/email- more than 100K a day
• Monthly Bank reconciliations
• Cash book reconciliations
• BACS payments
• Query Management
• Process credit notes/VAT receipts etc
• Account preparation to trial balance
• Hit cash and Debt in my first month and was nominated staff of the month.
• Cash allocation
• Knowledge Excel (PivotTables) + SAGE Software
• Build and maintain strong relationship with clients
Currently studying AAT course
Johnsons Control - Key Accounts / Credit Control
Company industry:
Real Estate
Job role:
Accounting and Auditing

January 2017 - June 2017

Convergys - HSBC

Great Britain (UK)

January 2017 - June 2017

Receiving numerous phone calls from customers with financial issues
• Helping customers to solve their queries of their account
• Taking them through Banking Security and follow banking procedure of HSBC
• Making bill payments, transactions, order new credit and debit cards ..
• Taking inbound calls from complaints and solve the issue to leave the customer satisfied
• Upselling products like ISA, Credits etc relating to the query their phone call
Company industry:
Financial Services

Sales Rep

October 2015 - February 2016

Great Britain (UK)

October 2015 - February 2016

Direct outbound calls to International Companies - Spain
• Approaching with the right information about the service to new clients and scheduling them into the
system
• Giving the right service and information
• Using a range of resources to research potential customers in such areas of Spain
• Providing customers with information regarding the Marketing service we offer and work with and
explaining it with the best understandable and clearly way
• Communicating with huge range of customers about the service and helping them to choice the right
marketing service for their company
Job role:
Sales

Customer Service / Sales Assistant

October 2014 - October 2015

M.T. Properties

Great Britain (UK)

October 2014 - October 2015

Responsible for opening and managing the office in the Manchester area
• Answering calls and logging these on the system
• Proactive outbound calls to offer properties to our most valued clients
• Building and maintaining relationships between landlords and clients
• Handling queries regarding finance, support and appraisal
• Creating spreadsheets and utilising databases to find properties compatible with the customer needs
• Interviewing clients to determine their needs and eligibility in order to provide exceptional customer service
• Booking/arranging appointments for potential clients
• Managing appointments, showing prospective customers the properties and making/ending the sale.
• Responsible for the administration of the office
• Solving customer queries and complaints efficiently
Lead generator and sales negotiator - Nicefox.es - Web Development
Job role:
Customer Service and Call Center

Events Promoter

November 2013 - August 2014

Spain

November 2013 - August 2014

Comission based
• Researching potential clients with networking
• Contact potential clients and offering/selling our service (Creating interest)
• Meeting monthly targets
• Build and maintain relationships with our clients
Job role:
Marketing and PR

April 2013 - November 2013

Spain

April 2013 - November 2013

Duties included:
• Promoting a new range of product to customers face to face
• Attending events in which the product could be showcased for hundred of people
• Provided tastings to potential customers and provided key product information for sale to get new clients
into our data

Au Pair

June 2012 - September 2012

Great Britain (UK)

June 2012 - September 2012

To develop my English language skills, I moved to London to become an Au Pair. I was given a position of trust to
care for the children of the family
I enjoyed this position very much and I believe it gave me key skills and understanding for my future.
Job role:
Teaching and Academics

December 2011 - May 2012

Iberdrol

Spain

December 2011 - May 2012

Door to door sales
• Offering and selling electric ultility services to different customers
• Proactively engaging and building relationships with clients to make a sale and maintain client in out data
• Applied strategic techniques to meet targets in a weekly basis
• Comission based/Self-Motivated and proactively working towards targets and focus on results

Education

Open University

April 2017

April 2017

High school or equivalent, Business and Management

United Kingdom

Newcastle college

February 2017

February 2017

Diploma, AAT level 3

United Kingdom

Open University

October 2014

October 2014

High school or equivalent, Business and Management

courses: Marketing IES la Garrotxa Olot - Spain

Skills

CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CREDIT
Expert
CREDIT
Expert
LEDGER
Expert
LEDGER
Expert
LEGAL
Expert
LEGAL
Expert
LOTUS NOTES
Expert
LOTUS NOTES
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
RESEARCH
Expert
RESEARCH
Expert
SALES
Expert
SALES
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATABASE ADMINISTRATION
Intermediate
DATABASE ADMINISTRATION
Intermediate

Languages

English
Expert
Spanish
Expert