Nasra Omar

Led a team of Reservations agents, improving efficiency and
guest satisfaction scores.
Coordinate with drivers and tour guides to confirm bookings.
Trained new hires, enhancing team productivity and reducing
onboarding time.
Provide accurate information on tour schedules and package
prices.
Handle Customer reservations and ticket sales for sightseeing
tours.

Led team in managing billing transactions for patients and ensured
accuracy in daily report.
Processed customer payments using cash, POS, and card transactions
Coordinating with other departments to ensure smooth hospital
operations.
Worked closely with the food & beverage team to provide patients with
meal options as per hospital guidelines.

Provides support to front-line personnel so that can deliver the
highest level of outstanding guest service possible.
Ensure good interdepartmental communication network and
teamwork.
Welcomed and assisted guests, ensuring smooth check-in and
check-out processes.
Managed reservations, cancellations and guest inquiries
efficiently.
Handled guest complaints and provided prompt resolutions to
maintain satisfaction.

Answered and directed incoming calls professionally, providing
information and assistance.
Assisted guests with reservations, inquiries and general
information.
Maintained a courteous and helpful tone while managing high
call volumes.
Scheduled appointments and coordinated meetings for
management or departments.