Nermeen Aboelmagd

- Help clients identify their ideal travel package based on their suggestions and requirements.
- Study and assimilate all information regarding travel destinations.
- Check and verify fraud.
- Regularly maintain a good relationship with our customers.
- Provide end to end service while organizing a trip from searching booking flight tickets and creating the itinerary.
- Sell the appropriate tour package to the right customer.
- Negotiate any customization or modifications requested and accommodate to the best level possible.
- Resolve any problem that arises regarding the trip for the customer.
- Regularly update a database containing client details and their travel information.
- Ensure this data is secured and handled appropriately.
- Stay up to date on domestic and international travel trends.

- Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.
- Organize travel from beginning to end, through booking transport, accommodation, tours, and activities.
- Contact airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements.
- Advise the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates.
- Use B2B booking platforms to research information about hotel accommodation fares and hotel ratings.
- Perform general administration tasks.
- Deal with and document complaints in an efficient and diplomatic manner.
- Make presentations to travel groups.
- Respond to all calls quickly, professionally and courteously.
- Collect deposits and balances.
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
- Create and update electronic records of clients.
- Keep financial statements and documents.
- Visa handling.
- Prepare invoices for clients.
- Link between client and other departments in the company.

- Consistently provide the highest level of customer service and professionalism.
- Research, analyze and resolve customer issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions, while maintaining ownership of the issue.
- Flexible approach to ensure established service levels are achieved at all times.
- Obtain no-show, and late cancellation waivers from hotel vendors.
- Reach out to airlines to obtain waiver codes for name corrections, refunds, etc.
- Work with all vendors (airlines, hotels, and car rentals) to resolve any issues.
- Use Sabre GDS to issue and reissue flight tickets, correct/change names (as per airlines' policy).
- Search for the best fares and show a good understanding of consolidator and net fares.
- Offer consultative low cost/low fare options for air, car, and hotel reservations.
- Follow company procedures in areas of customer service, booking systems, documentation, pricing, invoicing, etc.
- Follow prescribed customer service escalation procedure.
- Provide the customer with the required industry information, such as exchange costs and penalties.
- Act with integrity and confidentiality and protect sensitive information.

- Determine customers’ needs and preferences, such as schedules and costs.
- Find fare and schedule information.
- Make alternative booking arrangements if changes arise before or during the trip.
- Collect and processing payments.
- Keep clients up to date with any changes.
- Deal with occurring travel problems, complaints or refunds
- Arrange flights, insurance and accommodation for customers.
- Advise clients on travel arrangements, e.g. visas and passports.
- Resolve scheduling conflicts and other issues as they come up.
- ­Offer excellent customer service, dealing with complaints in a calm and diplomatic manner.

- Instruct students on the meaning of words, and rules of composition using the acquisition approach.
- Instruct classes of adult learners using the unique teaching style deployed at the academy.
- Monitor student's performance, attendance and activities.
- Prepare classroom activities that match the type and model of the curriculum.
- Prepare teaching materials.
- Check and assessing pupils' work.
- Record and maintain accurate student attendance records and grades.
- Classroom management.
- Create a vibrant teaching atmosphere.

- Determine customers’ needs and preferences, such as schedules and costs.
- Find fare and schedule information.
- Make alternative booking arrangements if changes arise before or during the trip.
- Collect and processing payments.
- Keep clients up to date with any changes.
- Deal with occurring travel problems, complaints or refunds
- Arrange flights, insurance and accommodation for customers.
- Advise clients on travel arrangements, e.g. visas and passports.
- Resolve scheduling conflicts and other issues as they come up.
- ­Offer excellent customer service, dealing with complaints in a calm and diplomatic manner.

- Coordinate prospective candidates, interview them and administering offers.
- Conduct inductions of new staff.
- Company mapping, and web researching.
- Meet with departmental representatives to discuss HR issues.
- Assist departments with their recruitment needs through liaison with agencies/ advertisers.

- Write, edit and proofread text.
- Write fiction or nonfiction through scripts, novels, and biographies.
- Conduct research to obtain factual information and authentic detail.
- Submit the commissioned material in the style required and to deadline.
- Receive feedback and criticism, and revise work as a result.
- Research and organize facts and sources.

- Write, edit and proofread text.
- Write 5 articles per day, 150-300 words each.
- Search the web for correct information and resources.