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Nouf Katana

Banker·ENBD

United Arab Emirates

Diploma, marketing, business communication, and HR

Work experience

Total years of experience: 2 years, 2 months

Banker

October 2014 - November 2016

ENBD

Dubai, United Arab Emirates

October 2014 - November 2016

The major duty responsibilities:
• Working at retention department about (6 months )
• Attend calls of customers and provide solutions to their problems and information in addition to following up cases and making sure that they are solved .
• Level out the customers complaints and handle them seriously and professionally using stipulated procedures in the best period time.
• Activating and blocking cards such as ATM cards and credited cards, and start the blocked services of the customers on demand
• Make terms and conditions of the bank clear to client.
• Answer each query and make sure that bank achieves its goal.
• Creating and maintaining a database on common problems, solutions, feedback and satisfaction of clients about our service .
• Informing clients about various banking options like

Company industry:: Banking
Job role:: Customer Service and Call Center

Education

Harbin Cambridge University

July 2017