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Nurlan Saitov, Bellboy

Nurlan Saitov

Bellboy·Classic Hotel

United Arab Emirates

High school or equivalent, National Computer school – Gymnasium №5

Work experience

Total years of experience: 5 years, 6 months

Bellboy

March 2018 - August 2019

Classic Hotel

Kyrgyzstan

March 2018 - August 2019

• Greeted guests after they had checked in and helped them to their rooms.
• Provided guests with information on hotel policies and services.
• Monitored the pool area and made sure that guests always had the supplies they needed.
• Assisted in setting up for special presentations in the lobby and events around the pool.
• Frequently took on additional duties during busy periods, including assisting valets, cleaning the lobby, and preparing rooms.
• Often assisted room service in making deliveries to guest rooms.
• Resolved customer questions, issues, and complaint.
• Communicated effectively with the front desk, housekeeping, and hotel maintenance.
• Monitored and maintained cleanliness, sanitation, and organization of assigned work areas.
• Maintained personal grooming as per the brand standards to represent a positive image.
• Doorman Responsibilities: operated door for guests, assisted with directions, recommendations, transportation.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Sales Representative

September 2015 - February 2018

Sadovod Shopping Complex

Russian Federation

September 2015 - February 2018

• Welcomed customer into the store; initiated the sales process, offered them qualified advice on the available products, recommended the appropriate product; and promoted cross - selling to meet the customer’s needs.
• Built and maintained a good relationship with customers.
• Maintained daily stock checking procedure, reported to the Store Manager, and completed stock orders on time.
• Improved service quality and increased sales by developing a strong knowledge of products and services.
• Processed all payments (cash, checks, debit, or credit).
• Handled customer complaints professionally and escalated any serious issues to the Store Manager for a suitable resolution.
Company industry:
Retail & Wholesale
Job role:
Sales

Waiter

May 2011 - October 2012

Marco Polo Resort Hotel

Kyrgyzstan

May 2011 - October 2012

• Welcomed and greeted guests in a friendly manner and demonstrated excellent customer service, offered coffee and other drinks.
• Took orders by assisting guests with making menu choices in an informative and helpful manner.
• Presented menus, answered questions about the cuisine, made recommendations upon requests.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests.
• Calculated charges issued bills and collected payments.
• Prepared and tidied up the tables and made sure there are enough salt, sugar, pepper, cream, other condiments, and napkins in every table or counter.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

National Computer school – Gymnasium №5

May 2011

May 2011

High school or equivalent, National Computer school – Gymnasium №5

Kyrgyzstan

GPA (rating): Very good

GPA (rating): Very good

National Computer school – gymnasium №5, Bishkek, Kyrgyzstan

Kerme – Too

May 2009

May 2009

High school or equivalent, Mathematical Gymnasium

Kyrgyzstan

GPA (rating): Very good

GPA (rating): Very good

Mathematical Gymnasium Kerme – Too, Osh, Kyrgyzstan

Skills

Organization and time management
Expert
Organization and time management
Expert
Team Player
Expert
Team Player
Expert
Flexible
Expert
Flexible
Expert
Grate attention to details
Expert
Grate attention to details
Expert
Hardworking
Expert
Hardworking
Expert
Open to innovative ideas
Expert
Open to innovative ideas
Expert
Ability to work independently
Expert
Ability to work independently
Expert
Positive attitude
Expert
Positive attitude
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Quick learner
Expert
Quick learner
Expert
Product Knowledge
Expert
Product Knowledge
Expert
Ability to perform under pressure and address complaints in a timely manner
Expert
Ability to perform under pressure and address complaints in a timely manner
Expert
Organization
Expert
Organization
Expert
Merchandising
Expert
Merchandising
Expert
Basic Math
Expert
Basic Math
Expert
SALES
Expert
SALES
Expert
Dependability
Expert
Dependability
Expert
Written and Verbal Communication
Expert
Written and Verbal Communication
Expert
Go the extra mile
Expert
Go the extra mile
Expert
Availability to work flexible shifts
Expert
Availability to work flexible shifts
Expert
Problem Solving
Expert
Problem Solving
Expert
LANGUAGES
Expert
LANGUAGES
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
CONSULTING
Expert
CONSULTING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
Customer Service Expert
Expert
Customer Service Expert
Expert
Highly Motivated
Expert
Highly Motivated
Expert
Fast Learner
Expert
Fast Learner
Expert
Adaptable
Expert
Adaptable
Expert
Self -Motivated
Expert
Self -Motivated
Expert
Great attention to details
Expert
Great attention to details
Expert
Punctual
Expert
Punctual
Expert
Presentable
Expert
Presentable
Expert
Professional attitude
Expert
Professional attitude
Expert
Great Interpersonal Skills
Expert
Great Interpersonal Skills
Expert
Consultative Service
Expert
Consultative Service
Expert
Service Oriented
Expert
Service Oriented
Expert
Client Oriented
Expert
Client Oriented
Expert
Good at handling complaints
Expert
Good at handling complaints
Expert
Hospitality,
Expert
Hospitality,
Expert
Professional approach
Expert
Professional approach
Expert
Positive Virtues
Expert
Positive Virtues
Expert
Good Problem Solver
Expert
Good Problem Solver
Expert
Time Management
Expert
Time Management
Expert
Good at building and maintaining trusting relationships
Expert
Good at building and maintaining trusting relationships
Expert
Able to coordinate well in all levels of organizations
Expert
Able to coordinate well in all levels of organizations
Expert
Sales Person
Expert
Sales Person
Expert
Excellent written and verbal communication skills
Expert
Excellent written and verbal communication skills
Expert
Customer Oriented
Expert
Customer Oriented
Expert
Undeniable Personality
Expert
Undeniable Personality
Expert
Analytical Thinking
Expert
Analytical Thinking
Expert
MS Office
Intermediate
MS Office
Intermediate
Able to Operate Under Pressure
Expert
Able to Operate Under Pressure
Expert
Russian Speaker
Expert
Russian Speaker
Expert
Team Work
Expert
Team Work
Expert

Languages

English

Intermediate

Russian

Expert

Turkish

Beginner

Hobbies and interests

Drawing
Running
Reading